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- Tasks: Lead commercial and customer success operations to drive growth and enhance client satisfaction.
- Company: Join Virtual Science AI, a leader in Pharma Tech SaaS/AI, making a real impact in life sciences.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth in a dynamic environment.
- Why this job: Be at the forefront of innovation, helping to improve patient outcomes with cutting-edge technology.
- Qualifications: 5+ years in senior leadership within Pharma Tech/B2B SaaS, with strong commercial acumen.
- Other info: Diverse and inclusive workplace committed to equality of opportunity for all.
The predicted salary is between 120000 - 150000 £ per year.
Virtual Science AI is empowering life science teams to improve patient outcomes. We are passionate about our meaningful work with life science companies unlocking medical intelligence to help bring treatments to patients faster.
VSAI works with most world-leading pharmaceutical organisations and numerous biotechs to help teams engage with healthcare stakeholders and to gain faster insights from vast data sets and activities to support with bringing the best solutions to patients. We have strong momentum with our next-generation, advisory panel and medical intelligence platform solutions being adopted and scaled across life science organisations - increasing the benefit we bring to the industry.
Headquartered in London and with operations in Europe, North America, Latin America and Asia, Virtual Science AI creates cutting-edge software as a service (SaaS) and Artificial Intelligence (AI) solutions for the life science sector.
We are seeking a Chief Operating Officer (COO) to lead commercial and customer success operations to deliver on 2026 business must achieve objective and beyond. The COO will support the CEO/Management Team by owning commercial and customer success functional management responsibility to support with bandwidth and accelerating organisational success.
Key Responsibilities- Lead the VSAI account teams to deliver on 2026 numbers and beyond
- Accelerate the go to market plan
- Sales management - support the sales team with business development effectiveness
- Ensure strong governance across all partnership deliveries
- Manage and scale a world-class delivery organization serving pharma clients across the world
- Responsible for retention, renewals, and upsell opportunities
- Monitor client health and churn signals, proactively managing pharma stakeholder satisfaction
- 5+ years in senior life science leadership, ideally within Pharma Tech/B2B SaaS for life sciences
- Proven ability to scale SaaS/ Pharma Professional Services
- Strong commercial acumen, with experience structuring SaaS deals for pharma/biotech clients
- Track record of building P&L-positive operations and optimizing SaaS performance metrics
- Experience in fast-growth environments, from early-stage scaling through global expansion
Virtual Science AI is committed to building a diverse & inclusive workforce. We are committed to equality of opportunity for all staff. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and/or civil partnerships.
Chief Operating Officer - Legal in Hull employer: Virtual Science AI
Contact Detail:
Virtual Science AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Operating Officer - Legal in Hull
✨Tip Number 1
Network like a pro! Reach out to connections in the life sciences and SaaS sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews! Research Virtual Science AI and understand their mission and values. We want to see your passion for improving patient outcomes and how your experience aligns with our goals. Tailor your responses to show you’re the perfect fit!
✨Tip Number 3
Showcase your achievements! When discussing your past roles, focus on quantifiable results. We love numbers, so highlight how you’ve driven growth or improved customer satisfaction in previous positions. Make it clear how you can bring that success to VSAI.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to make an impact in the life sciences sector. Let’s get you on board!
We think you need these skills to ace Chief Operating Officer - Legal in Hull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of COO at VSAI. Highlight your experience in life sciences and SaaS, and don’t forget to showcase your commercial acumen and leadership skills. We want to see how you can drive success in our fast-paced environment!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving patient outcomes and how your background aligns with our mission. Be genuine and let your personality come through – we love a good story!
Showcase Relevant Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to scale operations and drive customer success. Numbers speak volumes, so if you’ve improved metrics or led successful projects, make sure to include those details!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining the VSAI team!
How to prepare for a job interview at Virtual Science AI
✨Know Your SaaS Inside Out
Make sure you understand the ins and outs of SaaS, especially in the life sciences sector. Brush up on how SaaS solutions can impact patient outcomes and be ready to discuss specific examples of how you've driven success in similar environments.
✨Showcase Your Leadership Skills
As a COO, your leadership style is crucial. Prepare to share stories that highlight your experience in leading teams, managing client relationships, and driving commercial success. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Understand the Market Landscape
Familiarise yourself with the current trends in pharma tech and AI. Be prepared to discuss how these trends could influence VSAI's strategy and operations. Showing that you’re aware of the competitive landscape will demonstrate your strategic thinking.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about VSAI’s future plans, challenges they face, and their approach to customer success. This not only shows your interest but also helps you gauge if the company aligns with your values and goals.