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- Tasks: Lead commercial and customer success operations to drive growth and enhance client satisfaction.
- Company: Join Virtual Science AI, a pioneering Pharma Tech SaaS/AI company transforming patient outcomes.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth in a dynamic environment.
- Why this job: Make a real impact in life sciences by helping bring treatments to patients faster.
- Qualifications: 5+ years in senior leadership within Pharma Tech/B2B SaaS, with strong commercial acumen.
- Other info: Diverse and inclusive workplace committed to equality of opportunity for all.
The predicted salary is between 120000 - 150000 £ per year.
Virtual Science AI is empowering life science teams to improve patient outcomes. We are passionate about our meaningful work with life science companies unlocking medical intelligence to help bring treatments to patients faster.
VSAI works with most world-leading pharmaceutical organisations and numerous biotechs to help teams engage with healthcare stakeholders and to gain faster insights from vast data sets and activities to support with bringing the best solutions to patients. We have strong momentum with our next-generation, advisory panel and medical intelligence platform solutions being adopted and scaled across life science organisations - increasing the benefit we bring to the industry.
Headquartered in London and with operations in Europe, North America, Latin America and Asia, Virtual Science AI creates cutting-edge software as a service (SaaS) and Artificial Intelligence (AI) solutions for the life science sector.
We are seeking a Chief Operating Officer (COO) to lead commercial and customer success operations to deliver on 2026 business objectives and beyond. The COO will support the CEO/Management Team by owning commercial and customer success functional management responsibility to support with bandwidth and accelerating organisational success.
Key Responsibilities- Lead the VSAI account teams to deliver on 2026 numbers and beyond
- Accelerate the go to market plan
- Sales management - support the sales team with business development effectiveness
- Ensure strong governance across all partnership deliveries
- Manage and scale a world-class delivery organization serving pharma clients across the world
- Responsible for retention, renewals, and upsell opportunities
- Monitor client health and churn signals, proactively managing pharma stakeholder satisfaction
- 5+ years in senior life science leadership, ideally within Pharma Tech/B2B SaaS for life sciences
- Proven ability to scale SaaS/Pharma Professional Services
- Strong commercial acumen, with experience structuring SaaS deals for pharma/biotech clients
- Track record of building P&L-positive operations and optimizing SaaS performance metrics
- Experience in fast-growth environments, from early-stage scaling through global expansion
Virtual Science AI is committed to building a diverse & inclusive workforce. We are committed to equality of opportunity for all staff. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and/or civil partnerships.
Chief Operating Officer F/H in Hull employer: Virtual Science AI
Contact Detail:
Virtual Science AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Operating Officer F/H in Hull
✨Tip Number 1
Network like a pro! Reach out to your connections in the life sciences and SaaS sectors. Attend industry events or webinars where you can meet potential employers or colleagues. Remember, it’s all about who you know!
✨Tip Number 2
Showcase your expertise! Create a personal brand online by sharing insights on platforms like LinkedIn. Post articles or comment on relevant discussions to demonstrate your knowledge in Pharma Tech and SaaS.
✨Tip Number 3
Prepare for interviews by researching the company thoroughly. Understand their products, culture, and recent news. This will help you tailor your responses and show that you’re genuinely interested in VSAI.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our mission to improve patient outcomes.
We think you need these skills to ace Chief Operating Officer F/H in Hull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of COO at VSAI. Highlight your experience in life sciences and SaaS, and don’t forget to showcase your commercial acumen and leadership skills. We want to see how you can drive our mission forward!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about improving patient outcomes and how your background aligns with our goals. Be genuine and let your personality come through – we love that!
Showcase Relevant Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to scale operations and drive success in fast-paced environments. Numbers speak volumes, so include metrics where possible to back up your claims!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Virtual Science AI
✨Know Your SaaS Inside Out
Make sure you understand the ins and outs of SaaS, especially in the life sciences sector. Brush up on how SaaS solutions can impact patient outcomes and be ready to discuss specific examples of how you've driven success in similar environments.
✨Showcase Your Leadership Style
As a COO, your leadership style is crucial. Be prepared to share your approach to managing teams and driving commercial success. Use real-life scenarios to illustrate how you've led teams to achieve ambitious targets and fostered a culture of customer success.
✨Demonstrate Commercial Acumen
Highlight your experience with structuring SaaS deals and your understanding of P&L management. Bring examples of how you've optimised performance metrics in previous roles, as this will resonate well with the interviewers looking for someone who can scale operations effectively.
✨Prepare Questions That Matter
Think about insightful questions that show your interest in VSAI's mission and future. Ask about their go-to-market strategies or how they measure client satisfaction. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values.