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- Tasks: Lead commercial and customer success operations to drive growth and enhance client satisfaction.
- Company: Join Virtual Science AI, a leader in Pharma Tech SaaS/AI, making a real impact in life sciences.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth in a dynamic environment.
- Why this job: Be at the forefront of innovation, helping to improve patient outcomes globally.
- Qualifications: 5+ years in senior life science leadership with strong SaaS experience.
- Other info: Diverse and inclusive workplace committed to equality of opportunity.
The predicted salary is between 120000 - 150000 £ per year.
Virtual Science AI is empowering life science teams to improve patient outcomes. We are passionate about our meaningful work with life science companies unlocking medical intelligence to help bring treatments to patients faster.
VSAI works with most world-leading pharmaceutical organisations and numerous biotechs to help teams engage with healthcare stakeholders and to gain faster insights from vast data sets and activities to support with bringing the best solutions to patients. We have strong momentum with our next-generation, advisory panel and medical intelligence platform solutions being adopted and scaled across life science organisations - increasing the benefit we bring to the industry.
Headquartered in London and with operations in Europe, North America, Latin America and Asia, Virtual Science AI creates cutting-edge software as a service (SaaS) and Artificial Intelligence (AI) solutions for the life science sector.
We are seeking a Chief Operating Officer (COO) to lead commercial and customer success operations to deliver on 2026 business must achieve objective and beyond. The COO will support the CEO/Management Team by owning commercial and customer success functional management responsibility to support with bandwidth and accelerating organisational success.
Key Responsibilities- Lead the VSAI account teams to deliver on 2026 numbers and beyond
- Accelerate the go to market plan
- Sales management - support the sales team with business development effectiveness
- Ensure strong governance across all partnership deliveries
- Manage and scale a world-class delivery organization serving pharma clients across the world
- Responsible for retention, renewals, and upsell opportunities
- Monitor client health and churn signals, proactively managing pharma stakeholder satisfaction
- 5+ years in senior life science leadership, ideally within Pharma Tech/B2B SaaS for life sciences
- Proven ability to scale SaaS/ Pharma Professional Services
- Strong commercial acumen, with experience structuring SaaS deals for pharma/biotech clients
- Track record of building P&L-positive operations and optimizing SaaS performance metrics
- Experience in fast-growth environments, from early-stage scaling through global expansion
Virtual Science AI is committed to building a diverse & inclusive workforce. We are committed to equality of opportunity for all staff. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, marriage and/or civil partnerships.
Chief Operating Officer in Hull employer: Virtual Science AI
Contact Detail:
Virtual Science AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Chief Operating Officer in Hull
✨Tip Number 1
Network like a pro! Reach out to connections in the life sciences and SaaS sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for interviews by researching VSAI and its impact on the pharma tech landscape. Understand their products and how they help improve patient outcomes. We want to see your passion for the role and the company during those crucial conversations!
✨Tip Number 3
Showcase your achievements! When discussing your experience, focus on specific results you've delivered in previous roles. We love to see numbers and metrics that demonstrate your ability to scale operations and drive success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for candidates who are genuinely interested in joining our mission to empower life science teams.
We think you need these skills to ace Chief Operating Officer in Hull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the COO role at VSAI. Highlight your experience in life sciences and SaaS, focusing on achievements that align with our mission to improve patient outcomes.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're passionate about the life sciences sector and how your leadership can drive our commercial and customer success operations. Be genuine and let your personality shine through!
Showcase Relevant Experience: When detailing your experience, emphasise your track record in scaling SaaS operations and managing P&L. We want to see how you've successfully navigated fast-growth environments and delivered results.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at VSAI!
How to prepare for a job interview at Virtual Science AI
✨Know Your SaaS Inside Out
Make sure you have a solid understanding of SaaS and AI solutions, especially in the life sciences sector. Brush up on how these technologies can improve patient outcomes and support pharma companies. This knowledge will help you demonstrate your expertise and align with the company's mission.
✨Showcase Your Leadership Experience
Prepare to discuss your previous leadership roles, particularly in scaling operations and managing teams. Highlight specific examples where you've driven commercial success or improved customer satisfaction. This will show that you have the experience needed to lead VSAI's account teams effectively.
✨Understand the Market Landscape
Research the current trends in the pharma tech industry, including challenges and opportunities. Be ready to discuss how you would accelerate the go-to-market plan and enhance client relationships. This will demonstrate your strategic thinking and readiness to tackle the role's responsibilities.
✨Prepare Questions for Them
Think of insightful questions to ask during the interview. Inquire about their vision for the future of VSAI, how they measure success, or what challenges they foresee in the coming years. This shows your genuine interest in the company and helps you assess if it's the right fit for you.