At a Glance
- Tasks: Provide technical support for cutting-edge AV products and assist customers with system designs.
- Company: Join Brompton Technology, a leader in video processing for live events.
- Benefits: Friendly, flexible work environment with opportunities for travel and professional growth.
- Other info: Exciting opportunities to work on major projects worldwide and attend industry events.
- Why this job: Be part of high-profile events and make a real impact in the entertainment industry.
- Qualifications: Strong communication skills and a basic understanding of electronics are essential.
The predicted salary is between 30000 - 40000 £ per year.
About Us
Brompton Technology is a specialist manufacturer of video processing products for live events. Our Tessera system is the industry-leading processing solution for LED video walls, used for high-profile events ranging from the Academy Awards to tours by bands like U2 and Ed Sheeran and now in Virtual Productions. Our company is close-knit and highly-motivated with a keen interest in the products it creates. You should be similarly interested in the work involved, and be able to adapt to changing priorities as we bring original and ground-breaking products to market. The company’s close ties to the entertainment industry bring a variety of benefits and we offer a very friendly, flexible and supportive working environment.
Job Summary
Brompton Technology has a great opportunity for a Technical Support Specialist. You should have confident communication skills and enjoy working with people. Strong electronic and IT-based technical skills are important, and ideally experience helping to solve problems over the telephone or in written messages. Your verbal and written communication skills will need to be excellent. Each interaction you have with a client helps to build long-term working relationships. You will need to stay calm and positive under pressure, as our customers work on the world’s largest and most high-profile shows. Training on Brompton products will be provided, but a strong underlying technical understanding is necessary. Experience in a technical role within the AV industry is not essential, particularly if you have a keen amateur interest in the field of AV and video, but it would be a positive.
Key Responsibilities
- Responding to technical support enquiries for Brompton products via phone or email
- Managing RMA product returns, generating reports, and coordinating return shipping
- Assisting customers with system designs and configuration for specific projects
- Testing of new products prior to release, and providing feedback and support to the development team
- Onsite support for major projects worldwide, including out of hours support
- Demonstrating products to potential customers and occasionally acting in a technical sales capacity
- Assistance with preparation, build-up and break-down at key industry events and tradeshows worldwide
Essential Skills and Qualifications
- Strong problem solving capabilities and the tenacity to work through complex challenges
- Excellent written and verbal communication skills
- Thrive on interacting with people and working together to find solutions
- A basic understanding of electronics and electrical theory
- Good IT skills and a level of comfort working with both Windows and OSX operating systems
- The ability to prioritise appropriately when balancing multiple tasks
- Excellent time management
- The capacity to remain calm when working under pressure
- A commitment to maintaining consistently high quality outcomes
- A valid passport and a willingness to travel
Desirable Extras
- Experience in an equivalent technical support role
- A qualification in electronics, IT, or a related scientific field
- Experience working or assisting in a live production environment
- Experience working with or using video equipment, in particular LED video panels and digital content
- Experience of creating technical documentation (technical bulletins, how-to guides etc)
- A working knowledge of CAD or drawing applications
- Written or verbal ability in foreign languages
- A further or higher qualification in electronics, IT or a related scientific field
AV/LED Technical Support Specialist employer: Virtual Producer
Brompton Technology is an exceptional employer, offering a dynamic and supportive work environment that fosters creativity and collaboration. With strong ties to the entertainment industry, employees benefit from unique opportunities to engage with high-profile projects while enjoying flexible working conditions and a commitment to professional growth. The company values its close-knit culture, encouraging team members to thrive in their roles and develop their skills in the exciting field of AV technology.
StudySmarter Expert Advice🤫
We think this is how you could land AV/LED Technical Support Specialist
✨Tip Number 1
Get to know the company! Research Brompton Technology and their products. Understanding their work with high-profile events will help you connect during interviews and show your genuine interest.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction, try role-playing common technical support scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you tackled challenges, especially in tech or AV settings, and be ready to share them.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and really want to be part of the Brompton team.
We think you need these skills to ace AV/LED Technical Support Specialist
Some tips for your application 🫡
Show Your Passion for AV:When you're writing your application, let your enthusiasm for the AV and video industry shine through. We want to see that you’re genuinely interested in the products we create and the work we do at Brompton Technology.
Tailor Your Communication:Make sure your written communication is clear and professional. Use language that matches the job description and highlights your problem-solving skills. Remember, excellent communication is key in this role, so show us what you've got!
Highlight Relevant Experience:Even if you don’t have direct experience in a technical support role, share any relevant skills or experiences you have. Whether it’s a keen amateur interest in AV or any related projects, we want to know how you can contribute to our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our close-knit team.
How to prepare for a job interview at Virtual Producer
✨Know Your Tech
Brush up on your understanding of electronics and IT systems, especially as they relate to AV and video technology. Familiarise yourself with Brompton's products and their applications in live events, so you can speak confidently about how you can support customers.
✨Communication is Key
Since this role involves a lot of interaction with clients, practice your verbal and written communication skills. Prepare to explain complex technical concepts in simple terms, and think of examples where you've successfully resolved issues for others.
✨Stay Calm Under Pressure
Given the high-profile nature of the events you'll be supporting, it's crucial to demonstrate your ability to remain calm and collected. Think of past experiences where you managed stress effectively and be ready to share those stories during the interview.
✨Show Your Passion for AV
Even if you don't have extensive professional experience in the AV industry, showcasing your enthusiasm for the field can set you apart. Share any personal projects or interests related to AV and video technology that highlight your commitment and eagerness to learn.
