At a Glance
- Tasks: Guide clients through onboarding and ensure they maximise value from our solutions.
- Company: Join Virtual Incentives, a fast-growing company transforming rewards for top global brands.
- Benefits: Enjoy competitive benefits, a human-first culture, and remote work flexibility.
- Other info: Remote role with occasional travel; must be UK-based and eligible to work in the UK.
- Why this job: Be a trusted advisor, making a real impact on client success in a dynamic environment.
- Qualifications: 3–5 years in client success or project management; strong communication and organisational skills required.
The predicted salary is between 36000 - 60000 € per year.
Are you a client-focused professional who thrives on solving problems, building strong relationships, and driving measurable success for businesses through powerful technology? Do you enjoy guiding enterprise and mid-market clients through onboarding, adoption, and long-term value creation? If so, we’d love to hear from you.
At Virtual Incentives, we’re transforming the way the world delivers rewards. From Fortune 100 companies to leading technology platforms, we partner with some of the biggest brands globally. We combine the energy of a start-up with the stability of a successful software company, delivering tailored solutions that meet the unique needs of our clients across the UK and EU.
Founded on the belief that people matter, VI is a fast-paced, high-growth company with competitive benefits, a human-first culture, and a strong commitment to client success.
About the Role
As a Client Experience Manager, you will serve as the primary point of contact for a portfolio of mid-market clients. Your mission is to ensure they get maximum value from our solutions—starting with onboarding, through day-to-day optimization, and into long-term program growth. You’ll act as a trusted advisor, working closely with clients and cross-functional teams to ensure their success.
Key Responsibilities
- Serve as the main contact for assigned clients, providing proactive account guidance and responsive support.
- Lead onboarding and implementation projects, ensuring smooth, timely launches.
- Educate clients on product features, platform capabilities, and new enhancements.
- Partner with Product, Engineering, Service Delivery, and Finance to resolve issues and improve client experience.
- Monitor account performance and identify opportunities for growth and optimization.
- Advocate for client needs internally, sharing feedback with relevant teams.
- Contribute to process improvements that enhance service delivery and client satisfaction.
What You Bring
- 3–5 years’ experience in client success, account management, or project management, ideally within SaaS, fintech, payments, or rewards.
- Proven ability to build strong client relationships and deliver exceptional service in a fast-paced environment.
- Excellent project management and organizational skills; able to manage multiple accounts and priorities.
- Strong communication skills and a client-first mindset.
- Technical aptitude and comfort learning new platforms, APIs, or digital tools.
- Experience with tools such as Salesforce, Wrike, Zendesk or HubSpot (a plus).
- Bachelor’s degree or equivalent professional experience.
How to Apply
If you’re a motivated, client-focused professional who enjoys helping businesses succeed, we’d like to hear from you.
Please send your CV along with a brief note highlighting your relevant experience and why you’d be a great fit for this role.
Additional Details
- Location: Remote (UK-based), with occasional travel to company offices or client meetings.
- Eligibility: Must be legally authorized to work in the UK. Sponsorship and relocation are not available for this position.
- Equal Opportunity: Virtual Incentives is committed to creating a diverse, inclusive workplace where all employees feel valued and respected. We welcome applicants from all backgrounds.
Client Experience Manager in Glasgow employer: Virtual Incentives
At Virtual Incentives, we pride ourselves on being a dynamic employer that champions a human-first culture and prioritises client success. Our remote work model allows for flexibility while fostering collaboration through occasional in-person engagements, ensuring our Client Experience Managers can thrive in a supportive environment that encourages professional growth and innovation. With competitive benefits and a commitment to diversity and inclusion, we offer a rewarding career path for those passionate about making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Client Experience Manager in Glasgow
✨Tip Number 1
Familiarise yourself with the latest trends in client experience management, especially within the SaaS and fintech sectors. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your commitment to understanding the industry.
✨Tip Number 2
Network with professionals in the client success field, particularly those who have experience with tools like Salesforce or Zendesk. Attend relevant webinars or local meetups to build connections that could provide insights or referrals for the role.
✨Tip Number 3
Prepare specific examples of how you've successfully managed client relationships and driven measurable outcomes in previous roles. Being able to articulate these experiences clearly will set you apart as a strong candidate.
✨Tip Number 4
Research Virtual Incentives thoroughly, including their products and client base. Understanding their mission and values will allow you to tailor your approach and show how you can contribute to their client-first culture.
We think you need these skills to ace Client Experience Manager in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in client success, account management, or project management. Emphasise any relevant skills and achievements that align with the responsibilities of a Client Experience Manager.
Craft a Compelling Cover Note:In your cover note, briefly explain why you are passionate about client success and how your background makes you a great fit for the role. Mention specific experiences where you've built strong client relationships or driven measurable success.
Showcase Relevant Tools Experience:If you have experience with tools like Salesforce, Wrike, Zendesk, or HubSpot, be sure to mention this in your application. Highlight how you've used these tools to enhance client experiences or manage projects effectively.
Demonstrate Problem-Solving Skills:Provide examples in your application that showcase your problem-solving abilities. Discuss situations where you've successfully navigated challenges for clients or improved processes that led to better service delivery.
How to prepare for a job interview at Virtual Incentives
✨Showcase Your Client-Focused Mindset
During the interview, emphasise your experience in building strong client relationships. Share specific examples of how you've successfully guided clients through onboarding and optimisation processes, demonstrating your commitment to their success.
✨Demonstrate Problem-Solving Skills
Prepare to discuss challenges you've faced in previous roles and how you resolved them. Highlight your ability to think critically and adapt quickly, as this role requires a proactive approach to client needs and issues.
✨Familiarise Yourself with Relevant Tools
If you have experience with tools like Salesforce, Wrike, or Zendesk, be ready to talk about how you've used them to enhance client experiences. If you're not familiar with these tools, do some research to show your willingness to learn.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, especially when discussing your past experiences and how they relate to the responsibilities of a Client Experience Manager.
