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- Tasks: Assist customers, issue tickets, and ensure safety at the gateline.
- Company: Join a leading rail organisation that values diversity and teamwork.
- Benefits: Enjoy free rail travel, generous holidays, and exclusive discounts.
- Why this job: Make a difference in a dynamic environment while growing your career.
- Qualifications: Warm, engaging personality with strong communication skills required.
- Other info: Flexible shifts available; training provided for ramp management.
The predicted salary is between 16000 - 20000 £ per year.
Station Gateline Assistant – A Rewarding Career in Rail Travel Location: East Kilbride/ Hairmyres (Must be within a 45-minute travel distance) Salary: £26,731 per annum PRO RATA + 3% commission Contract: Permanent, Part Time 23 hours per week Hours: Various shifts and weekend working Looking for a role where you can thrive, grow, and make a difference? Join a leading organisation in the rail industry as a Station Gateline Assistant, where your passion for service can shine in a dynamic, people-first environment. This is more than a job-it\’s an opportunity to engage, connect, and build a fulfilling career with an employer that values diversity, teamwork, and professional development. What You\’ll Be Doing: Provide customer information and assistance, including support for wheelchair users. Issue tickets in line with excess fares procedures using the relevant ticket-issuing equipment. Check tickets and supporting documents. Ensure the safe operation of the automatic gateline, including identifying safety hazards and opening gates when necessary. Maintain a safe environment around the gateline by cordoning off hazards and addressing minor spills. Operate the wide-aisle gate and ensure that the number of gates set for passenger flows in each direction is appropriate. Assist with customer direction and queue management to maintain smooth movement through the gateline area. Carry out queue-busting duties as required. Monitor queue lengths against pre-set limits and determine when to open all gates to improve flow rates. Empty ticket hoppers, dispose of collected tickets, and clean gates and associated equipment. Who We\’re Looking For: We welcome applicants who: Have a warm, engaging approach and love connecting with others. Excel in communication-building trust and rapport with passengers. Thrive in a supportive team culture while being confident working independently. Have the ability to manage ramps (training provided). Are motivated to learn and develop in a rewarding role. Why Join Us? Because We Invest in You. Working for a leading rail industry organisation comes with fantastic benefits designed to support work-life balance and career progression: Contributory Final Salary Pension Scheme-ensuring long-term financial security. Free & discounted rail travel-helping you and your family stay connected. Generous holiday allowance-so you have time for yourself and your loved ones. Enhanced family leave policies-including maternity, paternity, and adoption leave. Life insurance cover-equivalent to 4x your annual salary. Exclusive discounts-on shopping, fitness, and healthcare plans. Commitment to Diversity & Inclusion This organisation is dedicated to fostering a workplace where everyone feels valued, supported, and empowered. As a Top Employer and Leader in Diversity, we actively encourage applications from women, men, young people, LGBT+ individuals, people with disabilities, and those from ethnically diverse backgrounds. Ready to embark on a career where your skills, passion, and individuality are celebrated? Apply today! Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people. TPBN1_UKTJ
Station Gateline Assistants - Part time 23HRS employer: Virtual Hub
Contact Detail:
Virtual Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Gateline Assistants - Part time 23HRS
✨Tip Number 1
Familiarise yourself with the rail industry and the specific services offered by the company. Understanding their values and customer service approach will help you align your responses during any interviews or discussions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing scenarios where you assist passengers can help you feel more confident and prepared for the real interactions you'll have as a Station Gateline Assistant.
✨Tip Number 3
Network with current or former employees of the organisation. They can provide valuable insights into the work culture and expectations, which can give you an edge in understanding what the hiring team is looking for.
✨Tip Number 4
Be ready to demonstrate your ability to work both independently and as part of a team. Think of examples from your past experiences that showcase your adaptability and teamwork skills, as these are crucial for the role.
We think you need these skills to ace Station Gateline Assistants - Part time 23HRS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Station Gateline Assistant. Emphasise your customer service skills, ability to work in a team, and any previous roles that involved communication with the public.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for rail travel and customer service. Mention specific examples of how you've engaged with customers in the past and how you can contribute to a positive experience for passengers.
Highlight Your Availability: Since the role requires various shifts and weekend working, clearly state your availability in your application. This shows flexibility and willingness to meet the job's requirements.
Showcase Your Commitment to Diversity: Reflect on how you value diversity and inclusion in your application. Mention any experiences or perspectives that demonstrate your commitment to creating an inclusive environment, aligning with the company's values.
How to prepare for a job interview at Virtual Hub
✨Show Your Passion for Customer Service
As a Station Gateline Assistant, your role revolves around providing excellent customer service. Be prepared to share examples of how you've successfully engaged with customers in the past and how you can bring that same enthusiasm to this position.
✨Demonstrate Teamwork and Independence
This role requires both teamwork and the ability to work independently. Highlight experiences where you've thrived in a team setting, as well as instances where you've taken initiative on your own. This will show that you're adaptable and can handle various situations.
✨Familiarise Yourself with Safety Procedures
Safety is paramount in this role. Brush up on the safety protocols related to operating the gateline and managing passenger flow. Being knowledgeable about these procedures will demonstrate your commitment to maintaining a safe environment for everyone.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills, especially in high-pressure situations like managing queues or assisting passengers with disabilities. Think of specific scenarios from your past experiences and how you handled them effectively.