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For Companies At a Glance
- Tasks: Deliver exceptional customer service and create memorable journeys for passengers.
- Company: Join a leading rail organisation that values diversity and teamwork.
- Benefits: Enjoy free rail travel, generous holidays, and exclusive discounts.
- Why this job: Thrive in a supportive culture while building a rewarding career.
- Qualifications: Warm, engaging individuals with strong communication skills are encouraged to apply.
- Other info: Training provided for managing trolleys and ramps; must be within 45 minutes of Inverness.
The predicted salary is between 24953 - 24953 £ per year.
Location: Inverness (Must be within a 45-minute travel distance)
Salary: £24,953 per annum + 3% commission
Contract: Permanent, 35 hours per week
Hours: Rotational shifts between 6:30 AM - 10 PM, across 7 days
Start Dates in June.
Looking for a role where you can thrive, grow, and make a difference? Join a leading organisation in the rail industry as an On-Train Hospitality Assistant, where your passion for service can shine in a dynamic, people-first environment. This is more than a job - it's an opportunity to engage, connect, and build a fulfilling career with an employer that values diversity, teamwork, and professional development.
What You’ll Be Doing:
- Delivering exceptional customer service and making every journey special.
- Building positive connections with passengers, ensuring a welcoming atmosphere.
- Upselling exclusive offers with confidence and enthusiasm.
- Handling transactions while maintaining stock accountability.
- Upholding health and safety standards, including food hygiene and onboard cleanliness.
Who We’re Looking For:
- Have a warm, engaging approach and love connecting with others.
- Excel in communication - building trust and rapport with passengers.
- Thrive in a supportive team culture while being confident working independently.
- Have the ability to manage a trolley and ramps (training provided).
- Are motivated to learn and develop in a rewarding role.
Why Join Us?
Because We Invest in You. Working for a leading rail industry organisation comes with fantastic benefits designed to support work-life balance and career progression:
- Contributory Final Salary Pension Scheme - ensuring long-term financial security.
- Free & discounted rail travel - helping you and your family stay connected.
- Generous holiday allowance - so you have time for yourself and your loved ones.
- Enhanced family leave policies - including maternity, paternity, and adoption leave.
- Life insurance cover - equivalent to 4x your annual salary.
- Exclusive discounts - on shopping, fitness, and healthcare plans.
Commitment to Diversity & Inclusion
This organisation is dedicated to fostering a workplace where everyone feels valued, supported, and empowered. As a Top Employer and Leader in Diversity, we actively encourage applications from women, men, young people, LGBT+ individuals, people with disabilities, and those from ethnically diverse backgrounds.
Ready to embark on a career where your skills, passion, and individuality are celebrated? Apply today!
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
On-Train Hospitality Assistant in Inverness employer: Virtual Hub
Contact Detail:
Virtual Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On-Train Hospitality Assistant in Inverness
✨Tip Number 1
Familiarise yourself with the rail industry and the specific services offered by the company. Understanding their values and customer service approach will help you align your responses during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing scenarios where you engage with passengers can help you feel more confident and prepared to showcase your warm, engaging approach during the interview.
✨Tip Number 3
Network with current or former employees of the organisation. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate who truly understands the environment.
✨Tip Number 4
Be ready to discuss your ability to work both independently and as part of a team. Prepare examples from your past experiences that highlight your adaptability and teamwork skills, as these are crucial for the On-Train Hospitality Assistant role.
We think you need these skills to ace On-Train Hospitality Assistant in Inverness
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and hospitality. Emphasise any roles where you've engaged with customers or worked in a team environment, as these are key for the On-Train Hospitality Assistant position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service and your ability to connect with people. Mention specific examples of how you've provided exceptional customer service in the past and why you want to work in the rail industry.
Highlight Relevant Skills: In your application, focus on skills such as communication, teamwork, and the ability to work independently. Mention any experience with upselling or handling transactions, as these are important aspects of the role.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work as an On-Train Hospitality Assistant. Express your eagerness to contribute to a positive passenger experience and your motivation to learn and grow within the company.
How to prepare for a job interview at Virtual Hub
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer service. Share examples from your past experiences where you went above and beyond to make someone's day better.
✨Demonstrate Your Communication Skills
Since the role involves building connections with passengers, highlight your communication skills. Prepare to discuss how you've successfully built rapport in previous roles or situations.
✨Be Ready to Discuss Teamwork
This position values teamwork, so be prepared to share instances where you worked effectively within a team. Emphasise your ability to support colleagues while also thriving independently.
✨Understand the Importance of Health and Safety
Familiarise yourself with health and safety standards relevant to the hospitality industry. Be ready to discuss how you would uphold these standards, especially regarding food hygiene and cleanliness on board.
