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- Tasks: Provide top-notch customer support on the IT Service Desk.
- Company: Join a dynamic team at Hillview House, a hub for tech solutions.
- Benefits: Enjoy a competitive salary of £15.50 per hour and full-time hours.
- Why this job: Gain valuable experience in IT while working in a supportive environment.
- Qualifications: No prior experience needed; just a passion for helping others!
- Other info: This is a temporary role until approximately October 2025.
Location: Hillview House, Newtownabbey, BT36 7LQ
Salary: £15.50 per hour
Hours: Full Time, 40 hours per week, Monday to Friday
Shifts: Must be available between 8am-5pm
Type: Temporary until Approx October 2025.
We are currently recruiting for Service Desk Analyst to work on an IT Service Desk in the Newtownabbey area. You will be providing customer support via a service desk.
Help Desk employer: Virtual Hub
Contact Detail:
Virtual Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk
✨Tip Number 1
Familiarise yourself with common IT issues and troubleshooting techniques. Being able to demonstrate your knowledge of resolving typical problems during the interview will show that you're prepared and capable.
✨Tip Number 2
Practice your communication skills, especially in explaining technical concepts to non-technical users. This is crucial for a Help Desk role, as you'll need to assist customers who may not be familiar with IT jargon.
✨Tip Number 3
Research our company culture and values at StudySmarter. Understanding what we stand for can help you align your answers during the interview and show that you're a good fit for our team.
✨Tip Number 4
Be ready to discuss your previous customer service experiences. Highlight specific examples where you successfully resolved issues or improved customer satisfaction, as this will demonstrate your capability in a Help Desk environment.
We think you need these skills to ace Help Desk
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Service Desk Analyst. Highlight your relevant experience in customer support and IT services in your application.
Tailor Your CV: Make sure your CV reflects your skills and experiences that are most relevant to the Help Desk position. Include specific examples of how you've successfully resolved IT issues or provided excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that explains why you are interested in the Help Desk role and how your background makes you a suitable candidate. Be sure to mention your availability for the required shifts.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for a Help Desk position.
How to prepare for a job interview at Virtual Hub
✨Know Your Technical Stuff
Make sure you brush up on your IT knowledge, especially regarding common issues that users face. Familiarise yourself with troubleshooting techniques and the software or systems the company uses.
✨Demonstrate Customer Service Skills
Since this role involves providing support to customers, be prepared to showcase your customer service skills. Think of examples where you've successfully resolved issues or helped someone in a challenging situation.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. Prepare to discuss how you would handle specific situations, such as dealing with an irate customer or a technical problem you’ve never encountered before.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready to ask about the team, the tools they use, or the challenges they face. This shows your interest in the role and helps you determine if it's the right fit for you.
