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For Companies At a Glance
- Tasks: Assist customers with inquiries and provide top-notch service daily.
- Company: Join BT, a leading telecommunications company known for innovation and customer care.
- Benefits: Enjoy competitive pay, flexible part-time hours, and a supportive work environment.
- Why this job: Be part of a dynamic team that values your input and offers growth opportunities.
- Qualifications: No prior experience needed; just bring your enthusiasm and great communication skills!
- Other info: Shifts include a mix of early and late hours, perfect for balancing studies.
Location: Bangor
Pay Rates: £13.42 to £31.27 per hour, depending on working hours.
Hours: Part Time 25 Hours
Shift Pattern Options:
- Option 1: 4 Week working rota of 2x weeks of earlies with shifts falling between 06:00 to 14:30 and 2x weeks of lates with shifts falling between 14:30 to 23:00.
Rest days will vary over the weeks, but some rest days will be fixed.
Customer Service Advisor employer: Virtual Hub
Contact Detail:
Virtual Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with BT's products and services. Understanding what they offer will not only help you answer customer queries effectively but also show your genuine interest in the role during any discussions.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to convey information clearly and empathetically. Consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Research common customer service challenges and how to handle them. Being prepared with strategies for dealing with difficult situations can set you apart from other candidates.
✨Tip Number 4
Network with current or former BT employees if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Customer Service Advisor at BT. Tailor your application to highlight relevant experience and skills.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience. Use bullet points to make it easy to read, and include specific examples of how you've successfully handled customer inquiries or resolved issues.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work for BT specifically and how your skills align with their values and the job requirements.
Proofread Your Application: Before submitting, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Virtual Hub
✨Research the Company
Before your interview, take some time to learn about BT and their customer service values. Understanding their mission and how they operate will help you align your answers with what they are looking for.
✨Prepare for Common Questions
Think about common customer service scenarios and how you would handle them. Be ready to discuss your previous experience and provide examples of how you've resolved customer issues effectively.
✨Showcase Your Communication Skills
As a Customer Service Advisor, communication is key. During the interview, demonstrate your ability to listen actively and respond clearly. This will show that you can handle customer interactions professionally.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions. Inquire about the team dynamics, training processes, or what success looks like in this role. This shows your interest in the position and helps you gauge if it's the right fit for you.
