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For Companies At a Glance
- Tasks: Assist customers with inquiries and provide top-notch support daily.
- Company: Join BT, the UK's leading telecom provider with a strong reputation.
- Benefits: Enjoy flexible shifts, competitive pay, and career growth opportunities.
- Why this job: Be part of a dynamic team making a real difference in customer experiences.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn.
- Other info: This is a temporary role with potential for long-term career advancement.
The predicted salary is between 25000 - 42000 £ per year.
Location: Belfast
Hours: Full-time (37.5 hours per week)
Starting Pay Rate: £13.42 per hour
Contract: Temporary with career progression opportunities
Different shift pattern options are available.
Join BT and Make a Difference
BT is the UK's largest telecom provider, known for industry-leading expertise, cutting-edge technology, and comprehensive training.
Customer Service employer: Virtual Hub
Contact Detail:
Virtual Hub Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service
✨Tip Number 1
Familiarise yourself with BT's products and services. Understanding their offerings will not only help you answer customer queries effectively but also demonstrate your genuine interest in the company during interviews.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to convey information clearly and empathetically. Role-playing common customer scenarios with a friend can boost your confidence.
✨Tip Number 3
Research common customer service challenges in the telecom industry. Being prepared to discuss how you would handle specific situations can set you apart from other candidates.
✨Tip Number 4
Network with current or former BT employees on platforms like LinkedIn. They can provide valuable insights into the company culture and the role, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Service
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position at BT. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to handle customer inquiries effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work for BT specifically and how your skills can contribute to their mission of making a difference in customer service.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Virtual Hub
✨Research BT and Its Values
Before your interview, take some time to understand BT's mission and values. Familiarising yourself with their commitment to customer service and innovation will help you align your answers with what they stand for.
✨Prepare for Common Customer Service Scenarios
Think about common customer service situations you might face in the role. Be ready to discuss how you would handle difficult customers or resolve complaints effectively, showcasing your problem-solving skills.
✨Show Enthusiasm for the Role
Express genuine interest in the Customer Service Advisor position. Highlight why you want to work for BT specifically and how you can contribute to their team, demonstrating your passion for helping customers.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This shows your interest in the role and helps you gauge if BT is the right fit for you. Consider asking about training opportunities or career progression within the company.
