Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for emergency calls, providing critical support.
- Company: Join BT, the UK's leading telecom provider with over 85 years of experience in handling 999 calls.
- Benefits: Earn between £12.58 to £28.17 per hour with opportunities for career growth and comprehensive training.
- Why this job: Make a real impact in high-pressure situations while developing your skills in a supportive environment.
- Qualifications: No specific qualifications required; just bring your passion for helping others.
- Other info: Full-time training is mandatory for the first six weeks; attendance is crucial.
BT Customer Service Advisor Location: Belfast Hours: Full Time 37.5 Hours Pattern: X2 week rotational shift pattern. Week 1 – 06:00 to 17:00 Week 2 – 12:00 to 23:00 Pay Rates: £12.58 to £28.17per hour, depending on working hours. Contract: Temporary with career progression opportunities. Start Date: 06/01/20254. Training will be full-time, and hours will fall between days and evenings. Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period) Contract: Temporary with career progression opportunities. Join the UK’s biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training. The calls we receive come out of the most extraordinary circumstances, so we’ve built a team to match. Our people have been specially selected and trained, and we think they are the most knowledgeable and skilled Customer Service Representatives in the industry. This is a Safety Critical role and you’ll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we’re capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advi…
Customer Service Advisor employer: Virtual Hub Careers
Contact Detail:
Virtual Hub Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with emergency response protocols and the types of calls you might receive. Understanding the importance of your role in handling 999 calls will help you demonstrate your commitment and readiness during the interview.
✨Tip Number 2
Practice staying calm under pressure. You can do this by simulating high-stress scenarios with friends or family, which will prepare you for the real-life situations you'll encounter in this role.
✨Tip Number 3
Research BT's history and their approach to customer service, especially in emergency situations. Showing that you understand their values and mission will set you apart from other candidates.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding the rotational shift pattern. Highlighting your willingness to adapt to the required hours will demonstrate your commitment to the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position. Understand the responsibilities, especially the importance of handling emergency calls and providing reliable service under pressure.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, particularly in high-pressure environments. Emphasize any skills that align with the role, such as communication, problem-solving, and the ability to remain calm in emergencies.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of the critical nature of the role. Mention your ability to handle stressful situations and provide examples from past experiences.
Prepare for the Interview: If selected for an interview, prepare by practicing responses to common customer service scenarios. Be ready to discuss how you would handle emergency calls and demonstrate your ability to stay composed under pressure.
How to prepare for a job interview at Virtual Hub Careers
✨Understand the Role
Make sure you fully understand the responsibilities of a Customer Service Advisor, especially in a high-pressure environment like handling 999 calls. Familiarize yourself with the types of situations you might encounter and how to respond effectively.
✨Showcase Your Communication Skills
During the interview, demonstrate your ability to communicate clearly and calmly. Practice answering questions in a concise manner, as this is crucial for a role that involves emergency calls.
✨Highlight Relevant Experience
If you have previous experience in customer service or handling stressful situations, be sure to highlight this. Share specific examples of how you've successfully managed difficult calls or provided exceptional service.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to remain calm under pressure. Practice responding to hypothetical situations related to emergency calls to show your readiness for the role.
