Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support the Mayor by managing casework and organizing civic events.
- Company: Join the Bedford Borough Council, a key player in local governance.
- Benefits: Earn £11.44 per hour with a Monday to Friday schedule.
- Why this job: Gain valuable experience in public service while making a difference in your community.
- Qualifications: Looking for reliable individuals who thrive in fast-paced environments.
- Other info: Position available until February 2025.
If you’re a hard-working, reliable person and you enjoy working in fast-paced environments, then we want to hear from you. Customer Feedback Officer Salary: Betweeen £11.44 per hour Location: MK42, Bedford Hours: Monday-Friday- 9am – 5pm Till Febuary 2025 JOB PURPOSE To provide effective casework support for the Mayor of Bedford Borough; to offer support with the organisation of civic/ceremonial events arranged or hosted by the Mayor/Council, and to provide assistance to other members of the civic team during periods of planned and unplanned absence. MAIN DUTIES AND RESPONSIBILITIES 1. To ensure that all items of casework which are received in the Mayor’s office are logged and an acknowledgement is sent out within 3 working days or otherwise as agreed. 2. To liaise with the relevant Council Department(s) to ensure that a draft response to each item of casework is provided to the Mayor within agreed timescales in order to enable the Mayor to respond to queries promptly. 3. To monitor the progress of casework queries against agreed timescales for responses and proactively chase replies as necessary. 4. To produce periodic reports on performance against the targets set for dealing with casework 5. To draft correspondence as required 6. To liaise as necessary with Mayor’s PA and with the organiser’s of any events that members of the civic team are due to attend in order to finalise arrangements for their att…
Customer Feedback Officer employer: Virtual Hub Careers
Contact Detail:
Virtual Hub Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Feedback Officer
✨Tip Number 1
Familiarize yourself with the local government structure and the role of the Mayor in Bedford Borough. Understanding how the Mayor's office operates will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your organizational skills by preparing examples of how you've managed multiple tasks or projects simultaneously. This is crucial for a role that involves casework support and event organization.
✨Tip Number 3
Highlight your communication skills, especially in drafting correspondence and liaising with different departments. Be ready to discuss specific instances where your communication made a positive impact.
✨Tip Number 4
Demonstrate your ability to work under pressure by sharing experiences where you successfully met tight deadlines. This will resonate well with the fast-paced environment described in the job listing.
We think you need these skills to ace Customer Feedback Officer
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Feedback Officer position. Tailor your application to highlight relevant experiences that align with these duties.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in casework support, customer service, or event organization. Use specific examples to demonstrate your reliability and ability to work in fast-paced environments.
Craft a Strong Cover Letter: Write a personalized cover letter that addresses why you are interested in the role and how your skills make you a suitable candidate. Mention your ability to manage multiple tasks and your proactive approach to problem-solving.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Virtual Hub Careers
✨Show Your Reliability
Since the role emphasizes being reliable, be prepared to share examples from your past experiences where you demonstrated dependability. Highlight situations where you met deadlines or handled responsibilities effectively.
✨Understand the Role's Responsibilities
Familiarize yourself with the main duties and responsibilities listed in the job description. Be ready to discuss how your skills align with tasks like casework support and event organization.
✨Demonstrate Your Communication Skills
As a Customer Feedback Officer, strong communication is key. Prepare to showcase your ability to draft correspondence and liaise with various departments. You might want to practice articulating your thoughts clearly and concisely.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations related to casework and civic events. Think of scenarios where you had to manage multiple tasks or resolve issues under pressure, and be ready to explain your approach.
