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- Tasks: Support customers with inquiries through inbound and outbound calls.
- Company: Join Blue Arrow, a leading recruitment consultancy in the UK.
- Benefits: Enjoy a hybrid work model after training and receive all necessary equipment.
- Why this job: Gain valuable experience in customer service while working with a reputable client.
- Qualifications: No specific qualifications required; just a passion for helping others.
- Other info: Temporary contract with full-time hours and potential for flexible shifts.
Position: Customer Advisor Location: Onsite for the 1st 8 weeks then Hybrid. Working 2 days in the office. Site: Located in Cardiff – CF15 7QU Salary: £11.44ph Hours: Full Time 37.5 hours per week, Monday to Friday Shifts: 09:00 – 17:00 with 30 minutes lunch (unpaid) and 2x 15 minutes breaks (paid). Some flexibility maybe required to work until 17:15. Start date: 20/01/2025 Contract Type: Temporary. Blue Arrow is one of Britain\’s foremost recruitment consultancies delivering a range of employment services. We are looking for Customer Services advisors to support customers with general enquires. A mixture of inbound and outbound calls from and to customers of one of our clients, Stellantis Financial Services, working on the Vauxhall portfolio. All candidates will be in the office for the first 8 weeks which will encompass classroom training and graduation bay – after that you will move to hybrid the hybrid. All the necessary kit and equipment for the role is provided by the client and we are situated on the client site in Parc Nantgarw, Treforest, Cardiff CF15 7QU. As a result of the hybrid model post-graduation, candidates are to be local/commutable distance to the office. You will be helping and supporting customers mainly with balances outstanding that are 0-30 days old. Some cases can be 31-60 days old. Key activities: * Changes to account details. * Discussions about their finan…
Customer Advisor employer: Virtual Hub Careers
Contact Detail:
Virtual Hub Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor
✨Tip Number 1
Familiarize yourself with Stellantis Financial Services and their Vauxhall portfolio. Understanding their products and services will help you engage with customers more effectively and demonstrate your interest in the role.
✨Tip Number 2
Practice your communication skills, especially for handling inbound and outbound calls. Role-playing different customer scenarios can boost your confidence and prepare you for real interactions.
✨Tip Number 3
Since the first 8 weeks are onsite, be ready to adapt to a classroom training environment. Show enthusiasm and willingness to learn, as this will make a positive impression on your trainers and peers.
✨Tip Number 4
Ensure you have a reliable commute plan to the office in Cardiff, especially since the role requires you to be onsite initially. Being punctual and dependable will reflect well on your work ethic.
We think you need these skills to ace Customer Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Advisor position. Understand the key activities and responsibilities, as well as the working conditions, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience you have. Mention specific skills that relate to handling customer inquiries, both inbound and outbound, as this is crucial for the role.
Show Flexibility: Since the role requires some flexibility in working hours, mention your willingness to adapt to the schedule. Highlight any past experiences where you successfully managed flexible work hours.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, as attention to detail is important in customer service roles.
How to prepare for a job interview at Virtual Hub Careers
✨Know the Company
Familiarize yourself with Stellantis Financial Services and their Vauxhall portfolio. Understanding their services and values will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as handling difficult customers or resolving complaints. Practice your responses to demonstrate your problem-solving skills and empathy.
✨Showcase Your Communication Skills
As a Customer Advisor, clear communication is key. During the interview, focus on articulating your thoughts clearly and confidently. Use examples from past experiences to illustrate your ability to communicate effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and training process. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your expectations.
