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- Tasks: Be the first point of contact for emergency calls, providing essential support.
- Company: Join BT, the UK's leading telecom provider with over 85 years of experience in handling 999 calls.
- Benefits: Earn between £12.58 to £28.17 per hour with opportunities for career growth and comprehensive training.
- Why this job: Make a real impact in high-pressure situations while developing your skills in a supportive environment.
- Qualifications: No specific qualifications required, just a passion for helping others and excellent communication skills.
- Other info: Full-time training is mandatory for the first six weeks; attendance is crucial.
The predicted salary is between 26000 - 39000 £ per year.
BT Customer Service Advisor Location: Dundee Hours: Full Time 37.5 Hours Pattern: Rotational shift pattern. Week 1 & 2 – 06:00 to 17:00 Week 3 &4 – 12:00 to 23:00 Pay Rates: £12.58 to £28.17per hour, depending on working hours. Contract: Temporary with career progression opportunities. Start Date: 13/01/20254. Training will be full-time, and hours will fall between days and evenings. Please note: No holiday/day off requests will be approved during the first 6 weeks of start date (100% attendance required for training period) Contract: Temporary with career progression opportunities. Join the UK’s biggest telecoms provider, who are specialists in providing Industry leading expertise backed by innovative technology and who provide comprehensive training. The calls we receive come out of the most extraordinary circumstances, so we’ve built a team to match. Our people have been specially selected and trained, and we think they are the most knowledgeable and skilled Customer Service Representatives in the industry. This is a Safety Critical role and you’ll be the first contact for anyone calling 999, this will include calls for the Police, Ambulance, Fire Rescue, Coast Guard, Mountain Rescue. BT have been trusted to handle 999 calls for over 85 years. That experience means we’re capable of remaining calm, confident and provide a reliable service in the most high-pressure situations. All Contact Centre Advisor…
BT - Customer Service Advisor employer: Virtual Hub Careers
Contact Detail:
Virtual Hub Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BT - Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the emergency services and the types of calls you might handle. Understanding the protocols and procedures can help you feel more confident during the interview process.
✨Tip Number 2
Practice your communication skills, especially in high-pressure scenarios. Role-playing different call situations with a friend can help you articulate your thoughts clearly and calmly.
✨Tip Number 3
Research BT's values and mission, particularly their commitment to customer service and safety. Being able to discuss how your personal values align with theirs can make a strong impression.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding the rotational shift pattern. Showing that you are adaptable and willing to commit to the training schedule will demonstrate your dedication to the role.
We think you need these skills to ace BT - Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Advisor position at BT. Understand the responsibilities, especially the importance of handling emergency calls and the required skills for high-pressure situations.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, particularly in high-stress environments. Emphasize any previous roles where you demonstrated calmness and reliability under pressure.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service and your ability to handle emergency situations. Mention why you want to work for BT and how your skills align with their values.
Prepare for the Interview: If selected for an interview, prepare by practicing responses to common customer service scenarios, especially those related to emergency calls. Be ready to discuss how you would handle difficult situations and demonstrate your problem-solving skills.
How to prepare for a job interview at Virtual Hub Careers
✨Show Your Calmness Under Pressure
Given the nature of the role, it's crucial to demonstrate your ability to remain calm and composed in high-pressure situations. Prepare examples from your past experiences where you successfully managed stressful scenarios.
✨Highlight Your Communication Skills
As a Customer Service Advisor, effective communication is key. Be ready to discuss how you convey information clearly and empathetically, especially in challenging situations. Practice articulating your thoughts succinctly.
✨Understand the Role's Importance
Research the significance of handling emergency calls and the impact of your role on public safety. Showing that you understand the gravity of the position will reflect your commitment and seriousness about the job.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions during the interview. Think through potential situations you might face in the role and how you would respond. This preparation will help you showcase your problem-solving skills effectively.
