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- Tasks: Manage onboarding projects and ensure a smooth customer journey from contract to go-live.
- Company: Join a dynamic SaaS company focused on customer success and innovation.
- Benefits: Competitive salary, commission, company phone, laptop, and hybrid work model.
- Other info: Opportunity for growth in a collaborative environment with ongoing training.
- Why this job: Make a real impact by helping customers succeed with tailored solutions.
- Qualifications: Experience in customer service, CRM systems, and project management required.
The predicted salary is between 40000 - 40000 £ per year.
We’re looking for an Onboarding Manager to deliver a smooth, efficient onboarding experience for a growing customer base across SMB and mid‑market segments. This is a hands‑on, client‑facing role focused on setting customers up for success, tailoring solutions to their needs, and ensuring a seamless journey from contract through to go‑live.
Key Responsibilities
- Onboarding Delivery
- Manage multiple onboarding projects from kickoff to go‑live
- Prepare and configure bespoke systems for each customer (full training provided)
- Ensure timely and successful delivery in line with customer needs and objectives
- Act as the main point of contact throughout onboarding
- Provide clear, consistent updates on progress
- Support smooth handover into ongoing account management/support
- Customer Experience
- Build strong relationships with customers during onboarding
- Understand requirements and tailor the system accordingly
- Confidently handle queries, challenges, and escalations
- Monitor early engagement and flag any risks to adoption
- Process & Collaboration
- Follow structured onboarding workflows and timelines
- Track progress and flag delays or risks early
- Work closely with internal teams (Sales, Support, Build/Tech) to keep projects moving
- Clearly communicate requirements to the build team to ensure timely delivery
- Maintain accurate onboarding records and documentation
- Contribute to improving onboarding processes and internal guides
Key Skills & Experience
- Proven customer service or client‑facing experience
- Experience with CRM systems (e.g. Salesforce, Zoho, HubSpot)
- Comfortable using MS Office (especially Excel)
- Strong ability to manage multiple projects with attention to detail
- Excellent listening, communication, and presentation skills
- Confident handling of client needs and delivering tailored solutions
- Proactive, organised, and solution‑focused
Nice to have
- Experience working in a SaaS environment
Salary is around £40,000 + commission (dependent on the skill sets and experience you have to date). A company phone and a laptop are provided. This is a hybrid‑based position which requires 1 week’s training at our London office and biweekly meetings thereafter.
Experience
- 3+ years in SaaS
- 4+ years in Customer Onboarding and Account Management
- 4+ years with CRM software
Onboarding Manager employer: Virtual Hire Staffing
Contact Detail:
Virtual Hire Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onboarding Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or other platforms. Let them know you're on the hunt for an Onboarding Manager role and ask if they know of any openings. Personal recommendations can really give you an edge!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and project management. We suggest using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you showcase your experience effectively!
✨Tip Number 3
Showcase your CRM skills! If you've worked with systems like Salesforce or HubSpot, be ready to discuss specific examples of how you've used them to improve customer onboarding. This will demonstrate your hands-on experience and make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter!
We think you need these skills to ace Onboarding Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and project management. We want to see how your skills align with the Onboarding Manager role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills: Since this role is all about building relationships, let your communication skills shine through in your application. Use clear and concise language, and don’t forget to mention any experience you have in handling client queries or challenges.
Highlight Your CRM Experience: If you've worked with CRM systems like Salesforce or HubSpot, make sure to mention it! We’re keen to see how you’ve used these tools to enhance customer experiences and manage onboarding processes effectively.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team at StudySmarter!
How to prepare for a job interview at Virtual Hire Staffing
✨Know Your Onboarding Process
Familiarise yourself with the onboarding process specific to the company. Understand how they tailor solutions for their customers and be ready to discuss how you would manage multiple onboarding projects from kickoff to go-live.
✨Showcase Your Customer Service Skills
Prepare examples that highlight your customer service experience, especially in a client-facing role. Be ready to discuss how you've built strong relationships with customers and handled queries or escalations effectively.
✨Demonstrate Project Management Prowess
Since this role involves managing multiple projects, come prepared with examples of how you've successfully managed similar tasks. Highlight your attention to detail and ability to track progress while collaborating with internal teams.
✨Be Ready to Discuss CRM Experience
Brush up on your knowledge of CRM systems like Salesforce, Zoho, or HubSpot. Be prepared to discuss how you've used these tools in previous roles to enhance customer onboarding and support processes.