Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers by resolving queries and setting up accounts efficiently.
- Company: Dynamic company in Leicester focused on customer satisfaction.
- Benefits: Competitive salary, permanent full-time role, and supportive team environment.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers and improving their experience.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 26000 - 26000 £ per year.
The role: Customer Service Advisor
Salary: £26000
Contract type: permanent full time
Location: Leicester (LE7)
You’ll support customers by providing efficient, effective solutions whether that’s setting up new accounts quickly or helping resolve queries for larger commercial clients. As a Customer Service Advisor, you’ll take ownership of each interaction, ensuring queries are resolved and challenges are handled smoothly so that homes and businesses across the UK receive the service they need, when they need it.
Day to day, you will:
- Handle inbound and outbound customer queries via phone, email, and web chat
- Resolve a wide range of enquiries including account setup, billing queries, deliveries, and pricing
- Investigate and resolve customer issues, ensuring a positive outcome every time
- Proactively follow up on outstanding queries and keep customers updated
- Process account changes, payments, and service requests accurately
- Build strong relationships with customers, delivering a high level of service at every touch point
- Work closely with internal teams to resolve more complex queries
- Identify opportunities to improve the customer experience and suggest process improvements
- Maintain accurate records of all customer interactions and actions taken
- Support complaint handling, ensuring issues are resolved in a timely and professional manner
From deliveries to pricing, you’ll act as a trusted advisor and confident negotiator, keeping things running efficiently even in busy periods. You’ll also work closely with your team, supporting each other to deliver the best outcomes.
What we’re looking for:
- Experience in a customer-focused role, supporting and resolving queries
- Ability to work in a fast-paced environment, managing multiple tasks effectively
- Strong attention to detail and good MS Office skills
- Clear communication skills across phone, email, and web chat
- Confidence working with numbers (e.g. billing, pricing)
- Strong negotiation skills
- A proactive, team-focused approach
Customer Servce Advsor in Leicester employer: Virtual Hire Staffing
Contact Detail:
Virtual Hire Staffing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Servce Advsor in Leicester
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you’re genuinely interested and helps you connect with the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer queries, being clear and confident in your responses is key. Try role-playing common scenarios with a friend or family member.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at StudySmarter.
We think you need these skills to ace Customer Servce Advsor in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Advisor role. Highlight any previous customer-focused roles and specific achievements that show how you’ve resolved queries or improved customer experiences.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer service and how your skills align with our needs. Be sure to mention your ability to handle multiple tasks and your proactive approach.
Showcase Your Communication Skills: Since you'll be interacting with customers via phone, email, and web chat, it's crucial to demonstrate your clear communication skills in your application. Use concise language and ensure your writing is professional yet friendly.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to attach your tailored CV and cover letter right there!
How to prepare for a job interview at Virtual Hire Staffing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities like handling queries and resolving issues. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since clear communication is crucial for this role, prepare examples of how you've effectively communicated with customers in the past. Whether it’s through phone calls, emails, or web chats, be ready to discuss specific situations where you resolved queries or built strong relationships.
✨Demonstrate Problem-Solving Abilities
Think of instances where you've successfully resolved customer issues or improved processes. Be prepared to share these stories during your interview, highlighting your proactive approach and ability to handle challenges smoothly, just like the job requires.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they measure success in the role, or what opportunities there are for process improvements. This shows your enthusiasm and willingness to contribute positively to the company.