ServiceNow Platform Architect

• Work with customers across executive, platform owner, enterprise architects, and development teams during selling, structuring, and implementation of solutions

• Provide architectural advisory across multiple engagements to guide customers, partners, and internal team members

• Offer architectural knowledge across multiple workflows (ITSM, HRSD, SPM, IRM, CMDB)

• Develop relationships with CoE and business leaders at the customer site to understand ServiceNow's role in digital transformation

• Translate business goals and outcomes into a customer roadmap

• Translate business information and technical requirements into an architectural blueprint to achieve complex goals

• Engage with Enterprise Architects to position ServiceNow as the digital transformation platform standard

• Manage technical governance and delivery operating model

• Ensure instance health by reducing technical debt and aligning to ServiceNow leading practices

• Support the sales effort by scoping and estimating the engagement and change orders

• Be an active contributor of leading practices and expertise related to the ServiceNow platform

• 8+ years of progressive experience in professional services or equivalent

• Demonstrated management consulting experience

• Creativity with comfort running programs independently within a startup-paced environment

• Success driving complex issues through analysis and resolution

• Industry domain expertise, enterprise architecture experience

• Large program experience leading architecture and design, cloud application technology experience

• Experience leveraging or integrating AI into work processes, decision-making, or problem-solving

ADDITIONAL INFORMATION

Additional Details

EMEA-based resource for EMEA Impact accounts. EU language capability (German, French, Italian, Spanish, etc.) is a valued bonus. 6-month contract engagement.