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For Companies At a Glance
- Tasks: Manage customer accounts, resolve queries, and ensure smooth billing processes.
- Company: Dynamic company in Worcester with a focus on customer satisfaction.
- Benefits: Hybrid work, competitive salary, and potential for permanent position.
- Why this job: Join a supportive team and enhance your problem-solving skills while making a difference.
- Qualifications: Strong customer service skills and proficiency in Microsoft Office.
- Other info: Opportunity for career growth in a fast-paced environment.
The predicted salary is between 25000 - 25000 £ per year.
Our client based in Worcester WR9 is looking for a customer accounts administrator.
Employment details
- Hours: Monday to Friday
- Location: Hybrid
- Salary: £25,000 per annum
- Contract: Temporary long-term with a permanent opportunity
Main Duties
- Creating customer contracts so that billing can commence
- Ensuring smooth Customer Journey and creating customer records
- Payment Schedules: replying to customer queries in a timely manner and updating Salesforce
- Dealing with and coordinating with other departments to resolve customer queries and issues in a timely and polite manner
- Processing Cancellations and updating customers as well as creating customers final invoices
- Refunds processing and customer liaison
- Processing promotions—checking customers are eligible for this and updating systems
- Check eligibility of Buy outs for new customers and processing
- Helping our Credit Controller chase for payment and agreeing payment plans if needed
- Covering other departmental tasks when needed
- Updating customers accounts within GDPR guidelines
- Taking payments over the telephone and updating accounts accordingly
What We’re Looking For
- Excellent customer resolution skills
- Problem solving skills and ability to manage the lifecycle of a project/query
- Ability to respond well within a reactive and changeable working environment
- Excellent levels of Database entry, Microsoft Office and Excel
Customer Accounts Administrator in Worcester employer: Virtual Bridges
Contact Detail:
Virtual Bridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Accounts Administrator in Worcester
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps us connect with you better.
✨Tip Number 2
Practice makes perfect! Run through common interview questions and prepare your answers. We want to see how you handle customer queries, so think of examples that showcase your problem-solving skills.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the role and the company, which can really help us stand out in the application process.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email. It’s a nice touch and keeps you fresh in our minds as we make decisions.
We think you need these skills to ace Customer Accounts Administrator in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer accounts and administration. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Accounts Administrator role. Be sure to mention your problem-solving skills and any experience with Salesforce or similar systems.
Show Off Your Communication Skills: Since this role involves liaising with customers and other departments, make sure your application reflects your excellent communication abilities. We love candidates who can convey information clearly and politely!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Virtual Bridges
✨Know Your Customer Journey
Familiarise yourself with the customer journey and how it relates to the role of a Customer Accounts Administrator. Be ready to discuss how you would ensure a smooth experience for customers, from creating contracts to processing refunds.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved customer queries in the past. Think about specific situations where you had to coordinate with other departments or manage a project lifecycle, as this will demonstrate your ability to handle the responsibilities of the role.
✨Brush Up on Your Tech Skills
Since the job involves using Salesforce and Microsoft Office, make sure you're comfortable discussing your experience with these tools. You might even want to practice entering data or navigating through Salesforce to show your proficiency during the interview.
✨Be Ready for a Dynamic Environment
The role requires adaptability in a reactive working environment. Prepare to discuss how you've handled changes or unexpected challenges in previous jobs, highlighting your flexibility and ability to stay calm under pressure.
