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- Tasks: Handle and resolve customer complaints with empathy and professionalism.
- Company: Join a dynamic team focused on customer satisfaction in Watford.
- Benefits: Competitive salary, full-time hours, and potential for contract extension.
- Why this job: Make a real difference by advocating for customers and ensuring fair outcomes.
- Qualifications: Experience in complaints handling and excellent written communication skills.
- Other info: Opportunity to grow in a supportive environment while meeting performance targets.
The predicted salary is between 21600 - 36000 £ per year.
Location: Watford (on-site)
Type: Full-time | 6-month Fixed Term Contract (with potential extension)
Salary: Up to £30,000 pro rata
Shifts: 8am-8pm, Monday-Sunday
Are you a strong written communicator with a passion for fair outcomes and great customer service? We are recruiting a Written Complaints Handler to manage and resolve customer complaints with accuracy, empathy, and professionalism.
Key Responsibilities- Investigate and resolve customer complaints in line with company and regulatory standards
- Produce clear, high-quality written responses that reflect the company's tone and values
- Resolve customer queries including account, system, and retail-related issues
- Escalate complex cases where required
- Complete administrative and data entry tasks
- Attend training to maintain product and regulatory knowledge
- Act as a brand ambassador while meeting performance targets (KPIs)
- Previous complaints handling experience in a regulated or customer-focused environment
- Excellent written communication skills with a clear, empathetic style
- Strong customer advocacy and attention to detail
- Ability to work collaboratively and manage multiple stakeholders
- Confident using Microsoft Office (Word, Excel, Outlook)
Complaints handler in Watford employer: Virtual Bridges
Contact Detail:
Virtual Bridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints handler in Watford
✨Tip Number 1
Before you even step into that interview, do your homework! Research the company and its values. This way, when they ask why you want to work with them, you can hit them with some solid reasons that show you’re genuinely interested.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for complaints handlers, like how you’d handle a tricky customer situation. The more you practice, the more confident you’ll feel when it’s the real deal.
✨Tip Number 3
Don’t forget to showcase your writing skills! Since this role is all about written communication, bring along examples of your best written work. Whether it’s emails or reports, having tangible proof of your skills can really set you apart.
✨Tip Number 4
Finally, apply through our website! We love seeing applications come directly from candidates who are keen to join us. Plus, it shows you’re proactive and ready to take the first step towards an exciting career with us.
We think you need these skills to ace Complaints handler in Watford
Some tips for your application 🫡
Show Off Your Writing Skills: Since this role is all about written communication, make sure your application showcases your writing prowess. Use clear, concise language and a friendly tone that reflects our company values.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to highlight your experience in complaints handling and customer service. We want to see how you can bring your unique skills to our team.
Be Empathetic: In your application, demonstrate your understanding of customer concerns. Share examples of how you've resolved complaints with empathy and professionalism. This will show us you’re the right fit for our customer-focused environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Virtual Bridges
✨Master Your Written Communication
Since the role focuses heavily on written communication, practice crafting clear and concise responses to common complaints. Use examples from your past experience to demonstrate your ability to communicate empathetically and effectively.
✨Know the Company Values
Familiarise yourself with the company's tone and values. During the interview, align your answers with these principles to show that you understand and embody what they stand for, especially when discussing how you handle complaints.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of specific instances where you've successfully resolved complaints, highlighting your attention to detail and customer advocacy.
✨Showcase Your Tech Savvy
As the role requires using Microsoft Office, be ready to discuss your proficiency with these tools. You might even want to mention any relevant experiences where you used Excel or Word to manage data or create reports.
