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For Companies At a Glance
- Tasks: Join our team to provide expert technical support and guidance to engineers and customers.
- Company: Be part of a growing business with a modern contact center and a focus on customer service.
- Benefits: Enjoy a dynamic work environment with opportunities for training and development.
- Why this job: This role offers a chance to excel in customer service while solving real technical challenges.
- Qualifications: GCSE Grade 4 in English and a passion for helping others are essential.
- Other info: Full product training will be provided, so bring your enthusiasm!
The predicted salary is between 28800 - 43200 £ per year.
Technical Advisor
Belper
Our client, a well-established business experiencing growth, is looking for a skilled and passionate Technical Advisor to join their expanding team and their recently updated contact centre.
Key Responsibilities:
- Provide expert technical support to Gas Safe registered engineers and end-users as part of the Service Technical team.
- Use your technical expertise to clearly interpret and explain complex information.
- Understand customer needs and offer professional, clear advice over the phone.
- Deliver world-class customer service while providing confident technical guidance.
- Work towards achieving key performance indicators (KPIs) and excel in a target-driven environment.
Skills & Qualifications:
- GCSE Grade 4 (or equivalent) in English is required.
- A genuine passion for customer service, with a focus on exceeding expectations.
- Strong problem-solving abilities and accurate fault diagnosis skills.
- Proficient in Microsoft Office applications, with working knowledge of Salesforce.
- Excellent communication skills and a strong team player.
- Product knowledge is a plus, but full product training will be provided.
If you are interested in the role or require further information, please apply or send your CV to discuss further details.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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Technical Advisor employer: Virtual Bridges
Contact Detail:
Virtual Bridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Advisor
✨Tip Number 1
Familiarize yourself with common technical issues that Gas Safe registered engineers face. This will help you provide relevant and insightful advice during the interview, showcasing your understanding of the role.
✨Tip Number 2
Practice explaining complex technical concepts in simple terms. This skill is crucial for a Technical Advisor, as you'll need to communicate effectively with both engineers and end-users.
✨Tip Number 3
Demonstrate your customer service passion by preparing examples of how you've exceeded customer expectations in previous roles. This will highlight your commitment to delivering world-class service.
✨Tip Number 4
Brush up on your Microsoft Office and Salesforce skills. Being proficient in these tools will not only help you in the role but also show your readiness to hit the ground running.
We think you need these skills to ace Technical Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Technical Advisor position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in technical support or customer service. Use specific examples that demonstrate your problem-solving abilities and communication skills.
Showcase Your Passion: Express your genuine passion for customer service in your application. Mention how you strive to exceed customer expectations and provide world-class service, as this aligns with the company's values.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Ensure there are no spelling or grammatical errors, as clear communication is crucial for this role.
How to prepare for a job interview at Virtual Bridges
✨Show Your Technical Expertise
Be prepared to discuss your technical knowledge and experience in detail. Think of specific examples where you've successfully solved problems or provided support, especially in a customer service context.
✨Demonstrate Customer Service Skills
Since the role emphasizes exceeding customer expectations, be ready to share instances where you went above and beyond for a customer. Highlight your ability to communicate clearly and effectively over the phone.
✨Familiarize Yourself with KPIs
Understand what key performance indicators (KPIs) are relevant to the role. Be prepared to discuss how you have met or exceeded targets in previous positions, showcasing your results-driven mindset.
✨Prepare for Problem-Solving Scenarios
Anticipate questions that assess your problem-solving abilities. Practice articulating your thought process when diagnosing faults or addressing customer issues, as this will demonstrate your analytical skills.
