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- Tasks: Provide friendly front-of-house service and essential admin support in a busy medical practice.
- Company: Join a reputable medical practice in Belfast with a supportive team environment.
- Benefits: Flexible part-time hours, competitive pay, and the chance to gain valuable experience.
- Why this job: Make a difference in patients' lives while developing your skills in a healthcare setting.
- Qualifications: Customer service or admin experience, strong communication skills, and IT proficiency.
- Other info: Opportunity for temporary cover with potential for extension.
2 days ago Be among the first 25 applicants
Job Overview
We are seeking a professional, reliable, and friendly Receptionist/Administrator to join our client to support a busy medical practice based in Belfast. The successful candidate will play a key role in providing high-quality front-of-house service to patients and delivering essential administrative support to the clinical and management team.
This is a part-time position, working 3 days per week, with flexibility required to provide cover across the full working week when needed (e.g., for holiday or sickness cover). This is a 4-week temporary cover. (Possible extension)
Duties
- Greet and assist patients and visitors in a courteous and professional manner.
- Answer telephone calls promptly, directing calls appropriately or taking accurate messages.
- Book, amend, and cancel patient appointments using the clinical system.
- Check in patients for appointments and manage patient flow in the waiting area.
- Handle patient enquiries in person, by phone, or email.
- Process prescription requests and repeat prescriptions in line with practice protocols.
- Ensure the reception area is tidy, welcoming, and well-stocked with relevant information.
Administrative Duties
- Maintain and update patient records accurately and confidentially.
- Manage incoming and outgoing correspondence, including scanning and filing documents.
- Assist with administrative tasks such as recalls, registration of new patients, and responding to emails.
- Liaise with clinical staff, external agencies, and other healthcare providers.
- Support the Practice Manager and clinical team with general administrative duties as required.
- Ensure adherence to confidentiality, GDPR, and safeguarding protocols at all times.
Essential Qualifications
- Previous experience in a customer-facing or administrative role.
- Excellent communication and interpersonal skills.
- System knowledge with Vision.
- Strong organisational skills and attention to detail.
- Ability to work effectively in a fast‑paced and sometimes pressured environment.
- Competent IT skills including use of email, word processing, and databases.
- Flexible approach to working hours and tasks.
Working hours
Monday-Friday, 8:30am – 18:00pm (Flexible with start and finish time)
Pay Rate
£12.50p/h (Weekly Pay)
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Medical Receptionist/Admin employer: Virtual Bridges
Contact Detail:
Virtual Bridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist/Admin
✨Tip Number 1
First things first, make sure you know the ins and outs of the medical practice you're applying to. Research their values, services, and any recent news. This will help us tailor our conversation during the interview and show that we're genuinely interested.
✨Tip Number 2
Practice makes perfect! Before the big day, do a mock interview with a friend or family member. Focus on common questions for receptionists and admin roles, and don’t forget to highlight your customer service skills. We want to come across as friendly and professional!
✨Tip Number 3
Dress the part! Even if it’s a temporary position, looking smart and professional can make a great first impression. We want to show that we take the role seriously and are ready to represent the practice well.
✨Tip Number 4
Finally, don’t hesitate to follow up after the interview. A quick thank-you email can go a long way in keeping us top of mind. Plus, it shows our enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Medical Receptionist/Admin
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly and professional side shine through. We want to see who you are beyond your qualifications, so don’t be afraid to add a personal touch!
Tailor Your Experience: Make sure to highlight any previous customer-facing or administrative roles you've had. We’re looking for specific examples that show how your skills match what we need for this busy medical practice.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences stand out easily.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Virtual Bridges
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities like greeting patients and managing appointments. This will help you demonstrate how your skills align with what they’re looking for.
✨Showcase Your Communication Skills
As a Medical Receptionist/Admin, excellent communication is crucial. Prepare examples of how you've effectively communicated in previous roles, whether it’s handling patient enquiries or liaising with clinical staff. This will show that you can handle the front-of-house service with ease.
✨Demonstrate Your Organisational Skills
Being organised is key in a busy medical practice. Think of specific instances where you’ve successfully managed multiple tasks or maintained accurate records. Highlighting these experiences will reassure them that you can thrive in a fast-paced environment.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the practice, team dynamics, or their approach to patient care. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.