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For Companies At a Glance
- Tasks: Manage customer complaints from start to finish, ensuring satisfaction and process improvements.
- Company: Leading investment platform in Manchester with a focus on quality service.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in customer experiences while working in a dynamic financial environment.
- Qualifications: Strong communication skills and experience in regulated financial services preferred.
- Other info: Join a supportive team dedicated to excellence in customer service.
The predicted salary is between 36000 - 60000 £ per year.
A leading investment platform in Manchester is seeking a Senior Customer Complaints & Outcomes Specialist. This role focuses on delivering high-quality complaint handling while adhering to FCA standards. The successful candidate will manage complaints from start to finish, ensuring customer satisfaction and contributing to process improvements. This hybrid position requires strong communication skills and the ability to handle complex cases effectively. Experience in a regulated financial services environment is preferred.
Senior Complaints & Outcomes Specialist, Financial Services in Manchester employer: Virtual Bridges
Contact Detail:
Virtual Bridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Complaints & Outcomes Specialist, Financial Services in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Senior Complaints & Outcomes Specialist role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your complaint handling techniques and be ready to discuss how you've managed complex cases in the past. We want to hear about your successes and how you’ve improved processes in previous roles.
✨Tip Number 3
Show off your communication skills! During interviews, make sure to articulate your thoughts clearly and confidently. Remember, this role is all about ensuring customer satisfaction, so demonstrating your ability to communicate effectively is key.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly. Let’s get you that Senior Complaints & Outcomes Specialist position!
We think you need these skills to ace Senior Complaints & Outcomes Specialist, Financial Services in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in handling complaints, especially in a regulated financial services environment. We want to see how your skills align with the role of a Senior Complaints & Outcomes Specialist.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer satisfaction and how you can contribute to process improvements. We love seeing genuine enthusiasm for the role.
Showcase Your Communication Skills: Since strong communication is key for this position, make sure to demonstrate your ability to convey complex information clearly in your application. We appreciate candidates who can articulate their thoughts effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Virtual Bridges
✨Know Your FCA Standards
Make sure you brush up on the Financial Conduct Authority (FCA) standards before your interview. Understanding these regulations will not only show your knowledge of the industry but also demonstrate your commitment to compliance, which is crucial for a Senior Complaints & Outcomes Specialist.
✨Prepare Real-Life Examples
Think of specific instances where you've successfully handled customer complaints in the past. Be ready to discuss how you managed complex cases and what outcomes you achieved. This will help illustrate your problem-solving skills and ability to ensure customer satisfaction.
✨Showcase Your Communication Skills
Since strong communication is key for this role, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your responses and ensure you can convey your ideas effectively during the actual interview.
✨Highlight Process Improvement Experience
Be prepared to talk about any experience you have with process improvements in complaint handling. Companies love candidates who can not only manage complaints but also contribute to enhancing their processes. Share examples of how you've identified issues and implemented changes that led to better outcomes.
