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- Tasks: Assist customers with financial queries via online chat and phone.
- Company: A growing contact centre with a focus on customer service.
- Benefits: Temporary role with potential for permanent opportunities and flexible hours.
- Why this job: Gain valuable experience in customer service while helping others.
- Qualifications: Strong written communication skills and a customer-focused attitude.
- Other info: Fast-paced environment with the chance to shine and grow.
The predicted salary is between 24000 - 36000 £ per year.
A growing contact centre is seeking confident Customer Services Representatives to assist customers with their financial services queries. This temporary role, lasting up to twelve weeks, may lead to permanent opportunities for exceptional service representatives.
Responsibilities include:
- Handling online and phone enquiries
- Resolving queries
- Providing excellent service
Ideal candidates are customer-focused, possess strong written communication skills, and can maintain composure under pressure.
Online Chat Customer Service Advisor (Temporary) in Manchester employer: Virtual Bridges
Contact Detail:
Virtual Bridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Chat Customer Service Advisor (Temporary) in Manchester
✨Tip Number 1
Practice your communication skills! Since you'll be handling online and phone enquiries, it's crucial to sound confident and clear. Try role-playing with a friend or family member to get comfortable with different customer scenarios.
✨Tip Number 2
Research the company! Knowing their values and services can help you tailor your responses during interviews. Plus, it shows you're genuinely interested in the role and ready to provide exceptional service.
✨Tip Number 3
Stay calm under pressure! Customer service can be challenging, so practice techniques like deep breathing or positive affirmations to keep your cool. This will help you handle queries effectively and maintain that excellent service standard.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like this one. Plus, it gives us a chance to see your application directly and consider you for future opportunities!
We think you need these skills to ace Online Chat Customer Service Advisor (Temporary) in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about helping customers, make sure your written application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively resolve queries and provide excellent service.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your experience with customer service and how you’ve handled similar situations in the past.
Keep It Professional Yet Friendly: We want to see your personality shine through, but remember to keep it professional. Use a friendly tone in your writing that reflects your ability to connect with customers while maintaining a level of professionalism.
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. This way, we can quickly review your details and get back to you about this exciting opportunity!
How to prepare for a job interview at Virtual Bridges
✨Know Your Stuff
Before the interview, make sure you understand the financial services industry and the common queries customers might have. Brush up on key terms and concepts so you can speak confidently about them.
✨Show Off Your Communication Skills
Since strong written communication is crucial for this role, practice articulating your thoughts clearly. You might even want to prepare a few examples of how you've successfully resolved customer issues in the past.
✨Stay Calm Under Pressure
Prepare for potential scenarios where you might need to handle difficult customers or tricky questions. Think about how you would maintain your composure and provide excellent service, even when things get tough.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about their approach to customer service or what they value most in their team members.