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For Companies At a Glance
- Tasks: Assist customers with financial queries via online chat and phone.
- Company: Join a growing contact centre with a focus on customer service.
- Benefits: Temporary role with potential for permanent positions and career growth.
- Why this job: Make a difference by helping people and delivering excellent service.
- Qualifications: Customer-focused, strong communication skills, and calm under pressure.
- Other info: Opportunity to work in a dynamic environment with supportive team culture.
The predicted salary is between 24000 - 36000 £ per year.
Interested in this vacancy? Call our team on 0161 388 6799 for more information. We’re looking for confident Customer Services Representatives to join a growing contact centre in their online chat based team. You’ll help customers with their financial services queries, providing clear, accurate support and making every interaction a pleasure. This is a temporary role initially for a period of up to twelve weeks but may offer permanent opportunities for customer service superstars as the company continues to grow.
What You’ll Do
- Handle online and telephone based enquiries with professionalism.
- You’ll be given access to a suite of internal tools to help give accurate responses.
- Resolve queries and offer informed guidance based on standard operating responses.
- Build excellent product knowledge and deliver great service.
What We’re Looking For
- Customer focused individuals – somebody who has examples of this in either a contact centre, retail, hospitality or face to face environment.
- Strong written English communication skills and attention to detail.
- Calm under pressure, organised and resilient when things get busy.
If you’re passionate about helping people and delivering brilliant service, we’d love to hear from you. This role is subject to a Basic DBS check & Credit Check. We’ll discuss individual circumstances as part of your application process.
Customer Service Advisor in Manchester employer: Virtual Bridges
Contact Detail:
Virtual Bridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Manchester
✨Tip Number 1
Make sure you know the company inside out! Research their values, products, and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, try role-playing common customer service scenarios with a friend. This will boost your confidence and prepare you for those tricky questions during the interview.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’re always on the lookout for passionate individuals like you. Plus, it’s a great way to ensure your application gets seen by the right people. Don’t miss out on the chance to shine!
We think you need these skills to ace Customer Service Advisor in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any experience you have in customer service roles, whether it's in a contact centre, retail, or hospitality. We want to see how you've made customers happy in the past!
Nail the Written Communication: Since strong written English skills are key for this role, take your time crafting your application. Use clear and concise language, and double-check for any typos or errors before hitting send.
Be Yourself!: Let your personality shine through in your application. We’re looking for confident individuals who can handle pressure, so don’t be afraid to share examples of how you’ve stayed calm and organised in busy situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Virtual Bridges
✨Know Your Stuff
Before the interview, make sure you brush up on the company's products and services. Being able to discuss their offerings confidently will show that you're genuinely interested and prepared.
✨Showcase Your Customer Focus
Prepare specific examples from your past experiences where you've gone above and beyond for a customer. This could be from any role, whether in retail, hospitality, or a contact centre. Highlighting these moments will demonstrate your commitment to excellent service.
✨Practice Your Communication Skills
Since strong written English communication is key for this role, consider practising common customer service scenarios. You can even role-play with a friend to get comfortable with articulating your thoughts clearly and concisely.
✨Stay Calm Under Pressure
Think of situations where you've had to manage stress or busy periods effectively. Be ready to share how you maintained your composure and delivered great service, as this will resonate well with the interviewers looking for resilience.