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- Tasks: Provide top-notch customer service and ensure station safety and compliance.
- Company: Join a supportive team at Brook Street, committed to diversity and inclusion.
- Benefits: Guaranteed interviews for veterans and disability confident employer.
- Why this job: Make a difference in a dynamic environment while gaining valuable experience.
- Qualifications: Strong communication skills and customer service experience required.
- Other info: Opportunities for career growth and development in a vibrant setting.
The predicted salary is between 24000 - 36000 £ per year.
These roles involve standing for long periods and walking long distances. They may include working early, late, and night shifts and will include working weekends and Bank Holidays.
Key Accountabilities
- Provide a highly visible point of contact for station users, delivering customer service to all visitors, contractors, retailers, Train Operating Companies (TOCs) and customers traveling throughout the station.
- Undertake regular station checks including contractor compliance, security, safety, and equipment in accordance with relevant company standards and procedures, completing the relevant paperwork for audit purposes.
- Respond to and record emergencies and incidents involving the general public and industry partners, as required.
- Provide a point of contact for the reporting of faults within the station, maintaining appropriate records and reviewing and closing actions as required.
- Actively assist and provide information to customers traveling throughout the station.
- Check contractors have relevant risk assessments and method statements prior to issuing Permit to Work.
- In liaison with customers, external authorities and regulators, implement plans to prevent and manage criminal activity on the station, including discouraging and preventing unauthorised persons from entering or remaining on the station.
- Provide a proactive role in dealing with hazards or unsafe conditions, checking that all such occurrences are reported correctly.
- Fulfil allocated duties as prescribed within Emergency Plans.
Essential Skills, Experience and Qualifications
- Command of the English language, both written and oral.
- Experience of working in a customer facing environment.
- Confidence to deal with different types of situations assertively.
- Experience of working effectively as part of a team.
Desirable
- Educated to GCSE or equivalent in English and maths.
Administration Officer in Manchester employer: Virtual Bridges
Contact Detail:
Virtual Bridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Officer in Manchester
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation. Check out their website and social media to see what they value. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions for customer service roles, like how you handle difficult situations. This will boost your confidence and help you articulate your experiences better.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and appropriate for the role. Even if the job is in a casual environment, showing that you care about your appearance can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Administration Officer in Manchester
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight any experience you've got in customer-facing roles. We want to see how you’ve handled different situations and provided top-notch service to customers.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Tailor Your Application: Don’t just send the same application everywhere! Tailor it to this role by mentioning specific skills and experiences that match the job description. We love seeing candidates who take the time to connect their background with what we’re looking for.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the info you need right there!
How to prepare for a job interview at Virtual Bridges
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Administration Officer in a customer service environment. Familiarise yourself with the key accountabilities listed in the job description, such as station checks and emergency response protocols. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role involves direct interaction with customers, be prepared to share specific examples from your past experiences where you provided excellent customer service. Think about situations where you dealt with difficult customers or resolved issues effectively, as these stories will highlight your ability to handle various scenarios confidently.
✨Demonstrate Teamwork and Communication
The job requires working effectively as part of a team, so be ready to discuss how you've collaborated with others in previous roles. Highlight your communication skills, especially in high-pressure situations, and how you can contribute positively to the team dynamic at the station.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and how you would handle emergencies or incidents. Practice answering situational questions by using the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you articulate your thought process clearly during the interview.
