Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support families in a residential setting, empowering parents to care for their children.
- Company: Specialist Family Assessment Centre in beautiful Worcestershire.
- Benefits: ÂŁ28,000 salary, private healthcare, 25 days leave, and birthday off.
- Why this job: Make a real difference in families' lives while developing your skills.
- Qualifications: Experience with children and families; strong communication and empathy skills.
- Other info: Dynamic role with opportunities for personal growth and professional development.
The predicted salary is between 28000 - 28000 ÂŁ per year.
Salary: ÂŁ28,000
Location: Stunning residential Family Assessment Centre with 8 self‑contained apartments
Hours: 13 shifts over a 4‑week rota (6 nights / 7 days, includes every other weekend)
Shift Times: Days – 8:00am to 8:30pm | Nights – 8:00pm to 8:30am
Important Requirement
This role requires access to your own vehicle, as the service is based in a remote rural location with limited public transport.
About the Service
This is a specialist Family Assessment Centre in Worcestershire. The service adopts a strength‑based therapeutic approach with the aim of empowering parents to safely care for their children in the long term. It believes that, with the right support, everyone is capable of change and everyone deserves the opportunity to make those changes. The aim is to provide robust, fair and evidence‑based assessments with the child’s welfare and safety at the centre of all decision making.
Job Responsibilities
- Family Support Workers work a shift pattern which includes day and night shifts, each shift lasting 12.5 hours.
- Support and observe parent‑child interactions, provide feedback in a sensitive, non‑judgmental manner, encourage, role‑model, and empower parents to meet their child’s physical and emotional needs.
- Record accurate and objective records that inform the parenting assessment; these records are legal documents submitted as evidence to the Family Court.
- Trained to adopt a trauma‑informed PACE approach (Playfulness, Acceptance, Curiosity and Empathy) and apply these principles in daily practice with families and colleagues.
Who We Are Looking For
The service is looking to appoint passionate and committed Family Support Workers who can quickly engage and build positive relationships with parents. Some experience of working with children and families is essential. Individuals with strong transferable skills from care, health, education, early years, community work, supported housing or similar roles are strongly encouraged to apply.
Essential Skills & Competencies
- Communication & Interpersonal Skills
- Ability to build trusting, non‑judgmental relationships with families
- Clear, confident communication with parents, colleagues, and external professionals
- Active listening and empathy
- Safeguarding & Risk Awareness
- Understanding of safeguarding principles for children, parents, and vulnerable adults
- Ability to identify and report concerns appropriately
- Confidence in following policies and escalation procedures
- Support & Parenting Guidance
- Ability to support new parents with routines, attachment, child development and household management
- Understanding of (or willingness to learn) parenting assessments and observational recording
- Confidence in offering practical guidance and emotional support
- Record Keeping & Reporting
- Strong written skills for completing reports, logs, and assessments
- Ability to maintain accurate, timely, and confidential documentation
- Basic IT competency
- Problem‑Solving & Decision‑Making
- Able to remain calm in challenging or crisis situations
- Uses sound judgement when working with vulnerable families
- Adapts support plans based on changing needs
- Teamwork & Professionalism
- Works collaboratively with colleagues in a 24/7 staffed environment
- Reliable, punctual, and consistent
- Represents organisational values and maintains professional boundaries
- Organisational & Time‑Management Skills
- Can prioritise tasks during busy day and night shifts
- Able to balance support, observations, documentation, and safeguarding responsibilities
- Good self‑management when working independently
- Flexibility & Resilience
- Able to work long shifts (12.5 hrs) including nights and alternate weekends
- Emotionally resilient and able to manage difficult or sensitive situations
- Comfortable working with families experiencing substance misuse, mental health concerns, or domestic abuse
- Transferable Experience (if not from CYP)
- Experience in social care, supported housing, mental health, education, community work, customer‑facing roles, or other support‑based environments
- Values & Mindset
- Compassionate, patient, and person‑centred
What We Offer
- ÂŁ28,000 salary
- Private healthcare
- 25 days annual leave + bank holidays
- Birthday day off
- Employee Assistance Programme
- Free parking on site
- Electric vehicle charging points
- Use of pool car when supporting families within the setting
Family Support Worker Worcestershire in Malvern employer: Virtual Bridges
Contact Detail:
Virtual Bridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Family Support Worker Worcestershire in Malvern
✨Tip Number 1
Get to know the organisation! Research the Family Assessment Centre and understand their values and approach. This will help you tailor your conversations during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the team, plus it shows your commitment to understanding the workplace culture.
✨Tip Number 3
Prepare for scenario-based questions! Think about how you'd handle specific situations with families, as this role is all about practical support and empathy. Practising your responses can really boost your confidence.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Family Support Worker Worcestershire in Malvern
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting families shine through. We want to see your commitment to making a difference in people's lives, so share any relevant experiences that highlight this.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, especially those related to working with children and families. We appreciate a well-structured application!
Tailor Your Application: Make sure to tailor your application to the Family Support Worker role. Highlight your transferable skills and experiences that align with the job description. This shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Virtual Bridges
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Family Support Worker role. Familiarise yourself with the job description, especially the responsibilities and skills required. This will help you tailor your answers to show how your experience aligns with what they’re looking for.
✨Showcase Your Empathy
Since this role involves working closely with families, it’s crucial to demonstrate your empathy and active listening skills. Prepare examples from your past experiences where you’ve successfully built trusting relationships or supported individuals in challenging situations.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving and decision-making abilities. Think of specific instances where you had to remain calm under pressure or adapt your support based on a family's changing needs. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Highlight Your Flexibility and Resilience
Given the demanding shift patterns and the nature of the work, it’s important to convey your flexibility and resilience. Share experiences that showcase your ability to handle long shifts, work weekends, and manage sensitive situations effectively.
