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- Tasks: Join us as a Document Handler, processing and validating important documents for HM Passport Office.
- Company: Brook Street partners with the Home Office to ensure efficient document handling and customer service.
- Benefits: Enjoy a competitive hourly rate of £13.85 and flexible working hours.
- Why this job: Make a real impact by supporting public protection and enhancing customer service in a dynamic environment.
- Qualifications: Strong communication skills and the ability to analyze information are essential; previous experience is a plus.
- Other info: 4-week training provided; must have lived in the UK for over 5 years and hold a valid passport.
Admin Officer – Document Handler
Job Description
Location: Hemel Hempstead HP2 7HQ
Office Based
Hourly rate: £13.85
Working Days/Hours: 37 hrs per week 9-5 but may be asked to work between the hours of 8am and 10pm to align with the suppliers (shift would be 7hrs 24mins daily)
Brook Street in partnership with the Home Office has a fantastic opportunity to join their team as a document handler.
Experience Needed/Desired:
- Proven oral and written communication skills
- Ability to work at pace with a high degree of accuracy
- Ability to analyse information using this to make informed decisions whilst adhering to policies and procedures
- Ability to work well with others and build good working relationships
Desirable Skills and Experience:
- Coaching skills
- Flexibility and versatility to embrace change
- Ownership of decisions and accountability for deliverables
Duties/Responsibilities:
- Support and process the validation of documents in line with HMPO policy and procedures.
- Work at pace to meet the volume of referrals from the supplier while maintaining quality to support the effective examination of digital passport applications by HM Passport Office.
- Provide continuous support and coaching to supplier staff to build and develop their validation skills.
- Direct supplier staff to refer cases for consideration by a civil servant when a decision is required.
- Remain focused on processing referrals to the required performance and quality standard.
- Adapt to change and work flexibly to improve Customer Service and Public Protection.
- Build skills and knowledge to make accurate decisions, identifying potentially fraudulent documents.
- Refer applications with concerns in the authenticity of a document.
- Escalate cases in line with guidance and policy where forgery concerns are identified.
Training:
4-week training period consisting of online training and mentoring. 1 half day (around 4 hours) from the Peterborough office will also be required.
No annual leave will be permitted during the 4 weeks of training.
Clearance Level:
Basic DBS + CTC (Counter Terrorism Clearance)
Role Specific Requirements:
You must hold a valid passport and have lived in the UK for longer than 5 years. A period of 6 months or longer spent outside of the UK in the last 5 years will not be accepted. This role requires security clearance that will be processed for you if successful.
Brook Street is proud to support the Armed Forces Covenant and guarantees to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street will offer you a guaranteed interview with a PSR Sourcer if you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role.
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London South Document Handing Officer AO -Hemel + 0.5 excess employer: Virtual Bridges
Contact Detail:
Virtual Bridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land London South Document Handing Officer AO -Hemel + 0.5 excess
✨Tip Number 1
Familiarize yourself with HMPO policies and procedures. Understanding the specific guidelines will help you demonstrate your ability to adhere to them during the interview.
✨Tip Number 2
Highlight any previous experience in document handling or similar roles. Be ready to discuss how you've maintained accuracy and quality under pressure, as this is crucial for the position.
✨Tip Number 3
Prepare examples of how you've successfully built working relationships in past roles. This will showcase your teamwork skills, which are essential for supporting supplier staff.
✨Tip Number 4
Be ready to discuss your flexibility and adaptability. The role requires embracing change, so share instances where you've successfully navigated shifts in responsibilities or processes.
We think you need these skills to ace London South Document Handing Officer AO -Hemel + 0.5 excess
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Document Handler position. Highlight key responsibilities and required skills, such as communication abilities and attention to detail, to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience that showcases your ability to work accurately and at pace. Mention specific examples where you have analyzed information or made informed decisions in a similar context.
Showcase Your Skills: Clearly demonstrate your oral and written communication skills in your application. Use concise language and structure your documents well to reflect your ability to communicate effectively, which is crucial for this role.
Prepare for Security Clearance: Since this role requires security clearance, ensure you meet the residency requirements and have a valid passport. Mention your eligibility in your application to show you understand the role's specific requirements.
How to prepare for a job interview at Virtual Bridges
✨Showcase Your Communication Skills
Since the role requires proven oral and written communication skills, be prepared to demonstrate these during the interview. Practice articulating your thoughts clearly and concisely, and consider providing examples of how you've effectively communicated in previous roles.
✨Emphasize Your Attention to Detail
The job demands a high degree of accuracy while processing documents. Highlight your ability to work at pace without compromising quality. Share specific instances where your attention to detail made a significant impact on your work.
✨Demonstrate Flexibility and Adaptability
This position requires flexibility to embrace change. Be ready to discuss how you've successfully adapted to new processes or changes in your previous jobs. Show that you can thrive in a dynamic environment.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making skills, especially regarding identifying potentially fraudulent documents. Think of scenarios from your past experiences where you had to analyze information and make informed decisions, and be ready to share those examples.
