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- Tasks: Handle calls, manage fines enforcement cases, and perform admin tasks.
- Company: Join HM Courts & Tribunals Service, supporting justice across England and Wales.
- Benefits: Earn £11.59 per hour, increasing to £12.53 after 12 weeks; full-time hours.
- Why this job: Gain valuable experience in a government role with in-house training and a supportive culture.
- Qualifications: Experience with Excel and customer service is preferred; admin experience is essential.
- Other info: Guaranteed interviews for veterans and candidates with disabilities who meet criteria.
The predicted salary is between 24000 - 30000 £ per year.
Sector: Public Sector, Government role, ongoing temporary
Role: Admin Officer
Location: Gloucester
Hours & Pay: Full Time, Monday to Friday – £11.59 per hour for the first 12 weeks, rising to £12.53 per hour in the 13th week of employment.
Responsibilities:
- Taking calls, and dealing with challenging queries
- Dealing with admin processes including correspondence, write offs, reports and checks
- Reviewing accounts
- Managing fines enforcement cases
- General enforcement work
Person Specification:
- Must have, and be able to demonstrate, experience with Excel
- Previous administration experience
- Customer service experience (desirable)
In house training will be provided.
If successful, you will need to provide three years of referencing information as well as consent for Brook Street to conduct a disclosure check.
If this role matches your skill set and you are interested, please apply online today!
Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
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Fines officer (AO) – Band E employer: Virtual Bridges
Contact Detail:
Virtual Bridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fines officer (AO) – Band E
✨Tip Number 1
Familiarize yourself with the specific responsibilities of a Fines Officer. Understanding the nuances of handling challenging queries and managing fines enforcement cases will help you stand out during the interview process.
✨Tip Number 2
Brush up on your Excel skills, as this role requires proficiency in using spreadsheets for various administrative tasks. Consider taking a quick online course or practicing with sample data to demonstrate your capabilities.
✨Tip Number 3
Prepare examples from your previous administration and customer service experience that showcase your problem-solving skills and ability to handle difficult situations. This will help you convey your suitability for the role effectively.
✨Tip Number 4
Since this position involves working with sensitive information, be ready to discuss your understanding of confidentiality and data protection during the interview. This shows your awareness of the importance of these aspects in a public sector role.
We think you need these skills to ace Fines officer (AO) – Band E
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your experience with Excel and any previous administration roles. Use specific examples to demonstrate how you've successfully handled similar tasks in the past.
Customer Service Skills: Since customer service experience is desirable, include any relevant roles where you dealt with challenging queries or provided support. Highlight your communication skills and ability to manage difficult situations.
Tailor Your Application: Customize your CV and cover letter to align with the responsibilities listed in the job description. Mention your familiarity with admin processes, correspondence, and managing enforcement cases.
Prepare for References: As you'll need to provide three years of referencing information, gather contact details for previous employers or supervisors who can vouch for your skills and work ethic. Ensure they are aware they might be contacted.
How to prepare for a job interview at Virtual Bridges
✨Showcase Your Excel Skills
Since the role requires experience with Excel, be prepared to discuss specific functions or projects where you've utilized Excel effectively. Mention any data analysis or reporting tasks you've handled.
✨Demonstrate Customer Service Experience
Highlight your previous customer service roles and how you managed challenging queries. Use examples that showcase your problem-solving skills and ability to remain calm under pressure.
✨Familiarize Yourself with Admin Processes
Understand the typical administrative processes related to fines enforcement. Be ready to discuss how you would handle correspondence, write-offs, and account reviews in a structured manner.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to deal with difficult situations. Prepare scenarios from your past experiences where you successfully resolved issues, particularly in an administrative or customer service context.
