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For Companies At a Glance
- Tasks: Handle customer calls and emails, providing top-notch service and support.
- Company: Join a leading customer service provider in Inverness with a supportive work culture.
- Benefits: Enjoy a temporary contract that can lead to a permanent position after training.
- Why this job: Be part of a dynamic team focused on exceptional service and personal growth.
- Qualifications: Strong written and verbal communication skills; attention to detail is key.
- Other info: Entry-level role with opportunities for skill enhancement and career progression.
The predicted salary is between 24000 - 36000 £ per year.
Join to apply for the Customer Service Agent role at Virtual Bridges.
Call Centre Operative – Inverness, UK
Join our dynamic team at a leading customer service provider in Inverness! We pride ourselves on delivering exceptional service and creating a supportive work environment where our employees can thrive. The role is initially on a temporary contract but will convert to a permanent opportunity after successful training.
Job Responsibilities
- Handle incoming calls, emails, and correspondence professionally and efficiently.
- Respond to customer inquiries with accurate and timely information.
- Compose and proofread formal letters and emails to customers, ensuring clarity and adherence to company guidelines.
- Log all customer interactions and outcomes accurately in the company\’s CRM system.
- Maintain confidentiality and adhere to data protection regulations.
- Liaise with internal teams to resolve customer issues effectively.
- Participate in team meetings and training sessions to enhance skills and knowledge.
Required Skills & Qualifications
- Strong written communication skills with attention to detail, grammar, and tone.
- Excellent verbal communication skills with a professional telephone manner.
- Ability to focus and maintain accuracy while handling multiple tasks in a fast-paced environment.
- Strong interpersonal skills and the ability to build rapport with customers.
- Competency in Microsoft Office Suite.
Desirable Skills
- Previous experience in a customer service or call centre role.
- Familiarity with conflict resolution techniques.
- Proficiency with CRM systems and data management tools.
Brook Street NMR is acting as an Employment Business in relation to this vacancy.
Additional Information
- Seniority level: Entry level
- Employment type: Contract
- Job function: Customer Service
- Industries: Administrative and Support Services
This job posting is active.
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Customer Service Agent employer: Virtual Bridges
Contact Detail:
Virtual Bridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding Virtual Bridges' commitment to exceptional service will help you align your responses during interviews and demonstrate that you're a good fit for their team.
✨Tip Number 2
Practice your verbal communication skills. Since the role requires a professional telephone manner, consider role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Brush up on your CRM system knowledge. If you have experience with any CRM tools, be prepared to discuss how you've used them in past roles, as this will show your readiness to adapt to their systems.
✨Tip Number 4
Highlight your ability to handle multiple tasks. In a fast-paced environment, being able to juggle various responsibilities is crucial, so think of examples from your past experiences that showcase this skill.
We think you need these skills to ace Customer Service Agent
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and required skills for the Customer Service Agent position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your written communication skills. Use clear and professional language, and ensure you address how you can contribute to the company's commitment to exceptional service.
Highlight Relevant Experience: In your CV, emphasise any previous customer service or call centre experience. Include specific examples of how you've handled customer inquiries or resolved issues, demonstrating your ability to maintain professionalism under pressure.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for grammar, spelling, and clarity. Attention to detail is crucial in customer service roles, so make sure your application reflects this quality.
How to prepare for a job interview at Virtual Bridges
✨Showcase Your Communication Skills
As a Customer Service Agent, strong communication is key. During the interview, demonstrate your verbal and written skills by articulating your thoughts clearly and confidently. Practice answering common questions out loud to ensure you sound professional and approachable.
✨Familiarise Yourself with the Company
Research Virtual Bridges and understand their values and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company. Mention specific aspects of their service that resonate with you.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle difficult situations. Prepare examples from past experiences where you successfully resolved customer issues or managed conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Team Spirit
Since the role involves liaising with internal teams, highlight your ability to work collaboratively. Share examples of how you've contributed to team success in previous roles, and express your enthusiasm for participating in team meetings and training sessions.
