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- Tasks: Provide top-notch customer service and manage various tasks in a dynamic environment.
- Company: Join a well-established company offering emergency control services.
- Benefits: Enjoy a competitive salary, free parking, and comprehensive training.
- Why this job: Perfect for those who love challenges and want to make a difference every day.
- Qualifications: Strong communication skills and a flexible attitude are essential.
- Other info: Full-time role with shifts available 24/7; must be adaptable.
The predicted salary is between 22000 - 28000 £ per year.
Salary: £22,000 - £28,000 per annum (depending on age) + Benefits
Location: Peterborough
Type: Full-time, Temp to Perm
Hours: 35-40 hours per week (7/8 hours shifts, operates 24/7 - Must be fully flexible)
Benefits:
- Full-time, permanent role with a competitive salary
- Comprehensive training and ongoing support to ensure your success
- Free on-site parking
- A range of additional company benefits
Are you passionate about delivering excellent customer service? Do you thrive in a fast-paced environment where every day brings a new challenge? If so, we have an exciting opportunity for you to join an established company as a Customer Service Advisor in Peterborough. Our client provides emergency control services in various scenarios, so your communication skills will be key to ensuring smooth interactions.
Key Responsibilities:
- Delivering a customer-friendly service with a focus on excellent communication and active listening
- Accurately documenting customer interactions and making detailed reports
- Using third-party CRM systems to log customer requests and information
- Ensuring adherence to PCI compliance guidelines and company protocols
- Managing a variety of tasks and prioritising effectively to meet customer needs
- Building and maintaining positive relationships with clients, customers, and engineers
Person Specification:
- Flexibility to work a variety of shifts, including early and late hours, and weekends
- Strong communication skills and a friendly, approachable manner
- Attention to detail and a problem-solving mindset
- Excellent customer service and active listening skills
- Ability to thrive in a fast-paced and dynamic environment
- Positive attitude, reliability, and willingness to learn
Customer Service Advisor employer: Virtual Bridges
Contact Detail:
Virtual Bridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding their emergency control services will help you demonstrate your enthusiasm and knowledge during any interviews or discussions.
✨Tip Number 2
Practice your communication skills in various scenarios. Since the role requires excellent communication and active listening, consider role-playing different customer service situations with friends or family to build your confidence.
✨Tip Number 3
Be prepared to discuss how you handle fast-paced environments. Think of specific examples from your past experiences where you successfully managed multiple tasks or resolved customer issues quickly.
✨Tip Number 4
Showcase your flexibility and willingness to learn. Since the position requires working various shifts, emphasise your adaptability and eagerness to grow within the company during your conversations.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your communication skills, problem-solving abilities, and any experience with CRM systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've delivered excellent service in the past and how you can contribute to the company's success.
Highlight Flexibility: Since the role requires flexibility in working hours, make sure to mention your availability and willingness to work various shifts, including weekends and late hours.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Virtual Bridges
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, make sure to demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences where you successfully resolved customer issues through effective communication.
✨Highlight Your Flexibility
This role requires flexibility in working hours. Be prepared to discuss your availability and willingness to work various shifts, including weekends. Mention any previous experience in similar roles where you adapted to changing schedules.
✨Emphasise Problem-Solving Abilities
Employers are looking for candidates who can think on their feet. Prepare to share specific instances where you faced challenges in customer service and how you approached solving them. This will showcase your problem-solving mindset.
✨Familiarise Yourself with CRM Systems
Since the job involves using third-party CRM systems, it’s beneficial to have a basic understanding of how these systems work. If you have experience with any CRM software, be sure to mention it, or express your eagerness to learn quickly.
