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- Tasks: Assist customers with invoicing, queries, and service bookings while ensuring accuracy.
- Company: Join Virtual Bridges, a dynamic company focused on customer satisfaction in Ballyclare.
- Benefits: Enjoy a full-time role with potential for flexible hours and a supportive team environment.
- Why this job: Build strong relationships with customers and gain valuable experience in a fast-paced setting.
- Qualifications: No prior experience required; just bring your excellent communication and organisational skills.
- Other info: Core hours are Monday to Friday, 08:30 - 17:00, with some flexibility needed.
The predicted salary is between 21600 - 36000 £ per year.
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Brook Street is working with our client in Ballyclare to recruit a new full time and permanent Customer Service Advisor
Key Duties & Responsibilities
- Completion of customer invoicing in a timely fashion ensuring accuracy throughout and meeting targets set
- Dealing with invoice queries and chasing up information
- Producing reports as and when required on invoicing progress, queries etc
- Following up with cash sale customers
- Liaising with our accounts department to set up customer accounts
- Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements mostly via telephone or e-mail
- Booking in service visits for customer machines
- Liaising with the Service Manager to maximise efficiency regarding engineer planning
- Informing customers of any additional work required, providing accurate quotations and closing sales opportunities by gaining customer authority to complete the work
- Proactively contact customers regarding requirements and to follow up on satisfaction with the service
- Proactively building strong, positive long-term relationships with customers
- Collating and reporting on feedback gained from customers
- Ensuring customer details are updated and correct in the system and adding new customer details in a timely fashion
- Other general administration duties, such as running various daily, weekly and monthly reports, scanning and filing paperwork, record archiving and general word processing
- Ad hoc duties commensurate with the position
Criteria
Experience of working in a fast-paced customer service, administration role
Attention to detail and a very high degree of accuracy is essential
Excellent organisational and prioritisation skills
An excellent level of computer proficiency
Excellent customer service skills
Ability to work as part of a team
Ability to communicate effectively at all levels, both internally and externally, in a professional manner
Being accountable
A full driving licence
The core hours of work will be Monday to Friday; 08:30 – 17:00, however, some flexibility will be expected outside of these hours as needed due to operational requirements.
Salary can be disclosed on application
Please send CV to Colleen Farquharson via the apply link
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Customer Service
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Industries
Administrative and Support Services
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Customer Service Advisor employer: Virtual Bridges
Contact Detail:
Virtual Bridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding Virtual Bridges' customer service approach will help you tailor your conversations during the interview, showing that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios. Think about how you would handle difficult customers or invoice queries, as these are key aspects of the role. Being prepared with examples will demonstrate your problem-solving skills.
✨Tip Number 3
Highlight your organisational skills. Since the role involves managing customer accounts and invoicing, be ready to discuss how you prioritise tasks and maintain accuracy under pressure.
✨Tip Number 4
Showcase your communication skills. As a Customer Service Advisor, you'll need to interact with customers and colleagues effectively. Be prepared to give examples of how you've successfully communicated in previous roles.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Emphasise your attention to detail, organisational skills, and any previous roles that required effective communication.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the key duties and responsibilities mentioned in the job description. Show how your skills align with their needs, particularly in handling customer queries and invoicing.
Showcase Your Customer Service Skills: In your application, provide examples of how you've successfully dealt with customer issues in the past. Highlight your ability to build strong relationships and follow up on customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Virtual Bridges
✨Showcase Your Customer Service Skills
Make sure to highlight your previous experience in customer service roles. Be prepared to discuss specific examples of how you've handled difficult situations or resolved customer complaints effectively.
✨Demonstrate Attention to Detail
Since accuracy is crucial for this role, be ready to explain how you ensure precision in your work. You might want to share methods you use to double-check your invoicing or reporting tasks.
✨Prepare for Common Scenarios
Think about common customer service scenarios that may arise, such as dealing with invoice queries or managing customer expectations. Practising your responses can help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about team dynamics, training opportunities, or how success is measured in the position.
