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For Companies At a Glance
- Tasks: Provide top-notch customer service via live chat, emails, and phone calls.
- Company: Join Virtual Bridges, a dynamic company in Nottingham with a supportive culture.
- Benefits: Earn £12.21 per hour, enjoy on-site parking, and access to a canteen.
- Why this job: Kickstart your career in customer service with flexible hours and potential for permanence.
- Qualifications: Previous customer service experience and a willingness to learn are essential.
- Other info: Hybrid work model after probation with rotating shifts and great team vibes.
Customer Service Associate – Nottingham (Hybrid)
We have a new exciting opportunity for you to work with a well-known company based in Nottingham in their customer service department.
Hybrid after probation, £12.21 per hour, temporary with an opportunity to become permanent, on-site parking, on-site canteen, career progression, Monday to Friday plus one weekend a month, rotating shift patterns: 8-4, 9-5, 10-6, 11-7.
Brook Street NMR is acting as an Employment Business in relation to this vacancy.
Main Duties
- Operate the live chat providing excellent customer service
- Dealing with online orders and returns
- Responding to emails
- Receiving phone calls (mainly inbound)
- Deal with monthly customer subscriptions
What We\’re Looking For
- Previous customer service experience
- Open to learn
- Flexible with working hours
#J-18808-Ljbffr
Customer Service Administrator employer: Virtual Bridges
Contact Detail:
Virtual Bridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virtual Bridges. Understanding their values and what they stand for can help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. This will help you feel more confident during the interview and demonstrate your problem-solving skills.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They might share insights about the interview process or even refer you, which could boost your chances of landing that job!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're serious about wanting to join the team at Virtual Bridges. Don’t miss out!
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience. We want to see how you've dealt with customers in the past, so don’t hold back on those examples!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Customer Service Administrator role and how your skills align with what we’re looking for.
Show Off Your Flexibility: Since the role involves rotating shifts, let us know about your flexibility in working hours. We appreciate candidates who can adapt to different schedules!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get you into the process quickly!
How to prepare for a job interview at Virtual Bridges
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Administrator role. Familiarise yourself with the responsibilities like handling live chat, managing online orders, and responding to customer queries. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will show the interviewer that you have the right mindset for the role.
✨Be Ready for Scenario Questions
Expect scenario-based questions where you might need to demonstrate how you'd handle specific customer service situations. Practice your responses to common scenarios, such as dealing with an unhappy customer or managing multiple inquiries at once. This will help you feel more confident during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.