Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join us as a CSU Advisor, handling customer calls and resolving inquiries in housing services.
- Company: Brookstreet UK Ltd is a leading housing organisation dedicated to community service.
- Benefits: Enjoy 34 days holiday, weekly pay, and no weekend work!
- Why this job: Make a real impact in your community while developing your customer service skills.
- Qualifications: Must have at least 1 year of customer service experience and strong communication skills.
- Other info: This is a temporary full-time role with a supportive team environment.
Brookstreet UK Ltd are seeking an experienced Customer Service Advisor to join a leading Housing organisation in Newtownards. This is an exciting opportunity for a skilled professional to make a difference in community housing services.
Working Hours: Monday to Friday, 9:00 AM - 5:00 PM
Salary: £12.59 per hour
Contract Type: Temporary Full-Time
Holiday Allowance: 34 days per annum
No weekend work - all Bank/Public days off
Payment: Weekly pay
Essential Requirements:
- Minimum 1 year of experience in customer service call handling
- Strong communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Excellent problem-solving capabilities
- Professional and customer-focused approach
Responsibilities:
- Handle incoming customer calls professionally and efficiently
- Provide high-quality customer service within a housing context
- Manage and resolve customer inquiries and complaints
- Maintain accurate and up-to-date customer records
- Support the organisation's customer service objectives
How to Apply: Interested candidates should submit their CV via the 'Apply' link, or you can call the office on 02890881100 and speak to Donna.
Equal Opportunities: Brookstreet UK Ltd are an equal opportunities employer.
CSU Advisor employer: Virtual Bridges
Contact Detail:
Virtual Bridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSU Advisor
✨Tip Number 1
Familiarise yourself with the housing sector and the specific challenges it faces. This knowledge will help you demonstrate your understanding of the role during any interviews or discussions.
✨Tip Number 2
Practice your communication skills by engaging in mock calls or role-playing scenarios. This will prepare you for the fast-paced environment and help you handle customer inquiries more effectively.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you successfully resolved customer issues. This will highlight your capability to manage complaints and inquiries.
✨Tip Number 4
Network with professionals in the housing sector through platforms like LinkedIn. Building connections can provide insights into the company culture and may even lead to referrals.
We think you need these skills to ace CSU Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles that involved call handling. Use specific examples to demonstrate your strong communication and problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for community housing services. Mention how your previous experiences align with the responsibilities of the CSU Advisor role and why you want to work for Brookstreet UK Ltd.
Highlight Relevant Skills: In your application, emphasise your ability to work in a fast-paced environment and your professional, customer-focused approach. Use keywords from the job description to ensure your application stands out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Virtual Bridges
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service, especially any roles that involved call handling. Be prepared to discuss specific examples of how you've successfully managed customer inquiries and resolved complaints.
✨Demonstrate Strong Communication Skills
Since the role requires excellent communication and interpersonal skills, practice articulating your thoughts clearly. You might want to prepare answers to common interview questions that showcase your ability to communicate effectively with customers.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer service challenges. Think of a few scenarios where you successfully solved a problem and be ready to explain your thought process and the outcome.
✨Research the Organisation
Familiarise yourself with Brookstreet UK Ltd and their role in community housing services. Understanding their mission and values will help you align your answers with what they are looking for in a candidate.
