At a Glance
- Tasks: Support the court by assisting users and ensuring smooth operations.
- Company: Join HM Courts & Tribunals Service, a vital part of the justice system.
- Benefits: Earn £12.21 per hour with valuable public sector experience.
- Other info: Full-time role with management support and career growth opportunities.
- Why this job: Make a difference in people's lives while gaining essential skills.
- Qualifications: Friendly, organised, and able to multitask in a fast-paced environment.
Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Full Time, 37 hours per week 9am - 5pm.
Contract role until May 2026 (possible extension).
Pay rate: £12.21 per hour.
Position: Court Usher – Swindon Courts.
Primary Responsibilities
- Balance usher and administrative duties, working where needed.
- Act as the first point of contact for all court users.
- Maintain regular contact with the judiciary and assist administrative staff.
- Meet members of the public, including vulnerable witnesses, and their legal representatives; prepare court/hearing rooms.
- Complete documentation and ensure the court runs efficiently.
- Carry out general clerical work as required to support HMCTS.
- Work within a team with regular management support and be responsible for own time.
Skills & Experience
- Friendly and approachable manner with excellent customer service skills.
- Ability to multitask while working in a fast‑paced environment.
- Good written and verbal communication skills.
- IT proficiency with the ability to learn and adapt to different technologies and software packages.
- Excellent organisational and time‑keeping skills.
Key Purpose & Context
The Court Usher acts as an essential first point of contact for all court users involved in hearings. The role includes regular contact with the judiciary and assistance to administrative staff to ensure smooth flow of court work. The Usher meets members of the public and their legal representatives, prepares court/hearing rooms, manages documentation, and ensures the court operates efficiently. The role may require quick, professional reactions to unexpected situations and sensitivity towards vulnerable individuals. The Usher works within a team with regular management support and is responsible for own time.
Equal Opportunities
Brook Street supports the Armed Forces Covenant and guarantees a guaranteed interview to veterans or spouses/partners of military personnel who meet essential criteria. We are a Disability Confident Leader and holder of the Gold Award status from the Defence Employer Recognition Scheme. If you identify as a veteran, spouse/partner of military personnel or with a disability and meet all essential criteria, we encourage you to register your interest via the Brook Street website.
Application
Please apply online.
Court Usher in Swindon employer: Virtual Bridges
HM Courts & Tribunals Service (HMCTS) is an exemplary employer, offering a supportive work environment where employees can contribute to the vital function of the justice system in England and Wales. With a strong emphasis on employee growth and development, HMCTS provides opportunities for meaningful engagement with the public and the judiciary, ensuring that every team member plays a crucial role in delivering accessible justice. Located in Swindon, this role as a Court Usher not only offers competitive pay but also the chance to work within a collaborative team that values diversity and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Court Usher in Swindon
✨Tip Number 1
Get to know the court environment! Familiarise yourself with how things work in a courtroom. This will help you feel more confident and prepared when you meet the judges, legal reps, and members of the public.
✨Tip Number 2
Practice your communication skills! Being friendly and approachable is key for a Court Usher. Try role-playing scenarios with friends or family to get comfortable interacting with different types of people.
✨Tip Number 3
Stay organised! Use tools like calendars or task lists to manage your time effectively. This will help you juggle multiple tasks during busy court days without feeling overwhelmed.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and get noticed. Plus, it shows you're serious about the role and ready to take the next step in your career.
We think you need these skills to ace Court Usher in Swindon
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and approachable side, just like you would when meeting court users.
Tailor Your Application:Make sure to tailor your application to the Court Usher role. Highlight your customer service skills and any experience you have in fast-paced environments. We love seeing how your background fits with what we do!
Keep It Clear and Concise:We appreciate a well-structured application. Use clear language and keep your points concise. This shows us that you can communicate effectively, which is super important for the role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Virtual Bridges
✨Know Your Role
Before the interview, make sure you understand the responsibilities of a Court Usher. Familiarise yourself with the court system and the role's importance in ensuring smooth operations. This will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your People Skills
As a Court Usher, you'll be interacting with a diverse range of people, including vulnerable individuals. Prepare examples from your past experiences where you've demonstrated excellent customer service and empathy. This will highlight your ability to handle sensitive situations effectively.
✨Demonstrate Multitasking Abilities
The role requires juggling various tasks in a fast-paced environment. Think of specific instances where you've successfully managed multiple responsibilities at once. Be ready to discuss how you prioritise tasks and stay organised under pressure.
✨Be Tech-Savvy
Since the job involves using different technologies and software, brush up on your IT skills. If you have experience with any relevant software or tools, mention them during the interview. Showing that you're adaptable and willing to learn new systems will work in your favour.
