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For Companies At a Glance
- Tasks: Support court operations by balancing usher and administrative duties in a fast-paced environment.
- Company: Join HM Courts & Tribunals Service, a vital part of the Ministry of Justice.
- Benefits: Earn £12.21 per hour with full-time hours and potential for contract extension.
- Why this job: Make a real difference by helping ensure justice is accessible to everyone.
- Qualifications: Friendly, organised, and able to multitask with strong communication skills.
- Other info: Gain valuable experience in the public sector with excellent team support.
The predicted salary is between 25000 - 30000 £ per year.
Overview
Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses – HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.
Contract details: Full Time, 37 hours per week, 9am – 5pm. This role is a contract role until January 2026 (with a possibility of extension) offering valuable exposure/experience within the Public Sector. Pay rate: £12.21 per hour. We are recruiting for a Court Usher at Milton Keynes Courts.
Responsibilities
- Balance usher and administrative duties, working where needed.
- Serve as an essential first point of contact for all court users.
- Maintain regular contact with the judiciary and assist administrative staff.
- Meet members of the public (which may include vulnerable witnesses) and their legal representatives; prepare court/hearing rooms.
- Complete documentation and help ensure the court runs efficiently.
- Carry out general clerical work as required to support HMCTS. Ushers work in a team with regular management support and are responsible for their own time.
Your Skills and Experience
- Friendly and approachable with excellent customer service skills.
- Ability to multitask in a fast-paced environment.
- Good written and verbal communication skills.
- IT proficient with the ability to learn and adapt to different technologies and software packages.
- Excellent organisational and time-keeping skills.
Role Context and Purpose
The Court Usher acts as an essential first point of contact for court users involved in hearings. There will be regular contact with the judiciary and administrative staff to support the smooth flow of court work. You will meet members of the public and their legal representatives; prepare court/hearing rooms, complete documentation, and ensure the court runs smoothly and efficiently. You will also carry out general clerical work as required to support HMCTS. Ushers work within a team with regular management support and are responsible for their own time.
Although many tasks are straightforward and regulated by well-established guidelines, Ushers should be prepared to react quickly and professionally to situations, some of which may be unexpected. You should be comfortable dealing sensitively and professionally with people from all walks of life, including those who may be vulnerable or under stress. There is limited discretion to depart from standard procedures, which may require you to take a firm stance when procedures are not understood or welcomed by court users.
Application and Equality Statements
Please apply online.
Brook Street is proud to support the Armed Forces Covenant and guarantees to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all essential criteria for the vacancy. As a Disability Confident Leader holding the Gold Award from the Defence Employer Recognition Scheme, Brook Street will offer you a guaranteed interview with a PSR Sourcer where relevant. If you identify as having a disability or as a veteran or spouse/partner of military personnel and meet all essential criteria, please reach out via the Brook Street website to register your interest. We are committed to engaging with you. In cases of high volume of ex-military candidates, Brook Street will interview the best candidates from within that group.
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Court Usher employer: Virtual Bridges
Contact Detail:
Virtual Bridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Court Usher
✨Tip Number 1
Get to know the court environment! Familiarise yourself with how courts operate and the roles of different staff. This will help you feel more confident during interviews and show that you're genuinely interested in the Court Usher position.
✨Tip Number 2
Practice your communication skills! As a Court Usher, you'll be interacting with a variety of people, including vulnerable individuals. Role-play scenarios with friends or family to get comfortable with handling different situations.
✨Tip Number 3
Network with current or former Court Ushers! Reach out on platforms like LinkedIn to gain insights about their experiences. They might share tips that could give you an edge in your application process.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining HMCTS and contributing to the justice system.
We think you need these skills to ace Court Usher
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your experiences make you a great fit.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the Court Usher role. We’re looking for friendly, approachable candidates with excellent customer service skills, so emphasise those in your application!
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using clear language and keeping it concise. Avoid jargon and get straight to the point about why you’re the perfect candidate for this position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the process smoother for everyone involved. We can’t wait to hear from you!
How to prepare for a job interview at Virtual Bridges
✨Know Your Role Inside Out
Before the interview, make sure you understand the responsibilities of a Court Usher. Familiarise yourself with the court's processes and how you can contribute to making them run smoothly. This will show your enthusiasm and readiness to step into the role.
✨Showcase Your People Skills
As a Court Usher, you'll be the first point of contact for many court users, including vulnerable individuals. Prepare examples of how you've provided excellent customer service in the past. Highlight your ability to remain calm and professional in stressful situations.
✨Demonstrate Your Multitasking Ability
The role requires juggling various tasks simultaneously. Think of instances where you've successfully managed multiple responsibilities. Be ready to discuss how you prioritise tasks and stay organised, especially in a fast-paced environment.
✨Be Ready for Unexpected Situations
Interviews may include scenario-based questions. Prepare for this by thinking about how you would handle unexpected challenges in the courtroom. Show that you can think on your feet and react appropriately while adhering to established procedures.
