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- Tasks: Manage client utility accounts and solve billing queries to ensure accuracy.
- Company: Join a dynamic energy team in central Cardiff with a hybrid working model.
- Benefits: Enjoy a permanent role with opportunities for professional growth and flexible working.
- Why this job: Make a real difference by helping clients manage their utility costs effectively.
- Qualifications: Strong organisational skills, problem-solving mindset, and good Excel knowledge required.
- Other info: Collaborative environment with a focus on delivering excellent customer service.
The predicted salary is between 30000 - 42000 £ per year.
Step into a role where your organisation, curiosity and problem‑solving skills genuinely make a difference to clients every day. Bureau Services Co‑ordinator is a permanent role offering hybrid working opportunity in central Cardiff. You will be joining the Energy team that helps a broad portfolio of property management clients stay in control of their utility costs. You will play a key part in keeping portfolios complete and accurate, reducing risk, minimising missing invoices and tackling debt before it becomes a problem. It’s a role where you’ll quickly see the impact of your work and build strong relationships across the business.
What you’ll be doing
- Owning client utility accounts: Take responsibility for a set of client utility accounts, ensuring their portfolio data is complete, accurate and up to date. Get to the bottom of billing queries and debt issues, working closely with clients and internal teams to deliver swift, practical solutions.
- Staying on top of queries: Manage all tickets and queries for your clients, keeping on top of deadlines and agreed SLAs. Work with the Bureau Services Team Leader to prioritise workload so the most important issues are tackled first. Keep clear, accurate notes on tickets and escape issues when needed so nothing falls through the cracks.
- Reducing risk and adding value: Spot potential risks such as missing invoices or gaps in portfolio data and take proactive steps to fix them. Collaborate with other teams to address root causes, helping to reduce future issues and improve the overall service.
What you’ll bring
- Strong organisational and time‑management skills, with confidence handling multiple accounts and deadlines.
- Excellent communication skills and a natural problem‑solving mindset.
- A sharp eye for detail and a commitment to getting things right the first time.
- Good working knowledge of relevant systems (e.g. Optima) and solid Excel skills.
Who You Are
- Proactive, customer‑focused and keen to deliver a great service.
- Someone who takes ownership and sees tasks through to completion.
- A collaborative team player who enjoys working with others to get results.
- Adaptable and comfortable juggling competing priorities in a fast-paced environment.
Bureau Services Co-Ordinator in Cardiff employer: Virtual Bridges
Contact Detail:
Virtual Bridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bureau Services Co-Ordinator in Cardiff
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how your skills align with their needs. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you've tackled challenges head-on. Be ready to share these during interviews to demonstrate your proactive mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Bureau Services Co-Ordinator in Cardiff
Some tips for your application 🫡
Show Off Your Organisational Skills: Make sure to highlight your organisational and time-management skills in your application. We want to see how you handle multiple accounts and deadlines, so share examples that showcase your ability to keep everything on track!
Be a Problem Solver: Since this role is all about tackling queries and finding solutions, let us know about your problem-solving mindset. Share specific instances where you've resolved issues or improved processes – we love hearing about your proactive approach!
Attention to Detail is Key: We’re looking for someone with a sharp eye for detail, so make sure your application is free from typos and errors. Show us that you can get things right the first time by presenting a polished and professional application.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Bureau Services Co-Ordinator role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Virtual Bridges
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Bureau Services Co-Ordinator role. Familiarise yourself with the key responsibilities like managing client utility accounts and tackling billing queries. This will help you demonstrate your genuine interest and how your skills align with what they’re looking for.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Think about times when you’ve resolved billing issues or improved processes. Being able to articulate these experiences will showcase your problem-solving mindset, which is crucial for this position.
✨Demonstrate Your Organisational Skills
Since the role requires strong organisational abilities, come prepared to discuss how you manage multiple accounts and deadlines. You could even share a specific system or method you use to keep track of tasks and ensure nothing falls through the cracks.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your curiosity about the company and the team. Inquire about how they handle client relationships or what tools they use to manage portfolios. This not only shows your interest but also helps you gauge if the company is the right fit for you.