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For Companies At a Glance
- Tasks: Assist customers via phone, email, and live chat while ensuring top-notch service.
- Company: Join a reputable company known for award-winning customer service.
- Benefits: Competitive salary, performance bonuses, and flexible working hours.
- Why this job: Be part of a dynamic team that values your input and growth.
- Qualifications: GCSE Maths and English at Grade C or above; strong communication skills.
- Other info: Full-time, permanent position with opportunities for career advancement.
The predicted salary is between 26000 - 28000 £ per year.
Brook Street recruitment is delighted to be working with our North Belfast client who are currently recruiting a Customer Service Advisor to join their expanding team. Reporting to the Customer Services Manager, you will be a key part of the Digital Team, handling customer enquiries via phone, email, and live online chat. The business has built a strong reputation for delivering award‑winning customer service, and this role plays an important part in maintaining and enhancing those standards.
Duties:
- Dealing with customer requests, complaints, and enquiries via web chat, email, and phone.
- Ensure that all customer enquiries and complaints are followed up and dealt with promptly and effectively.
- Provide assistance and support to other members of the sales team as may be necessary to meet customer demands.
- Update computer system with amendments to enquiry/order/job specifications and maintain and update customer records.
- Monitor and support team performance to ensure maximum performance from the team.
- Be driven to achieve and maintain top quality customer service levels at all times.
- Provide regular structured feedback to enable constant improvement of product and service levels.
- Any other reasonable duties as required, or at the request of management.
Essential Criteria:
- GCSE Maths and English at Grade C or above or equivalent.
- Strong communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach.
- Experience of managing emotive and complex customer and client queries, concerns, and complaints related to an extensive range of products.
- Motivated by achievement of results and providing a high level of service to all customers.
- Strong team player.
Location: Dargan Crescent, Belfast
Full‑Time, Permanent
Salary: £26,000 – £28,000 + Performance Bonus
Working Hours: Flexible – 8:00 am‑4:30 pm or 9:00 am‑5:30 pm
Please send CV to Colleen Farquharson via the apply link.
Customer Service Advisor - Online Team in Belfast employer: Virtual Bridges
Contact Detail:
Virtual Bridges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Online Team in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and customer service approach. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky questions or complaints during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, be sure to demonstrate your ability to adapt your communication style. Use examples from past experiences where you successfully resolved customer issues.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor - Online Team in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Advisor role. Highlight your communication skills and any experience dealing with customer queries, as these are key for us.
Craft a Personal Cover Letter: Use your cover letter to show us your personality! Share why you’re passionate about customer service and how you can contribute to our award-winning team. A personal touch goes a long way!
Showcase Relevant Experience: If you've handled complex customer issues before, let us know! Provide examples of how you’ve resolved complaints or improved customer satisfaction in previous roles. We love hearing about your successes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Virtual Bridges
✨Know the Company
Before your interview, take some time to research the company’s values and customer service philosophy. Understanding their reputation for award-winning service will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Prepare examples of how you've effectively handled customer queries or complaints in the past, highlighting your empathy and adaptability in different situations.
✨Demonstrate Team Spirit
This role requires a strong team player. Be ready to discuss how you’ve collaborated with others in previous roles to achieve results. Mention specific instances where you supported your team to enhance customer satisfaction.
✨Prepare for Scenario Questions
Expect questions that put you in real-life customer service scenarios. Practice responding to potential challenges, like managing an upset customer or dealing with complex queries, to show your problem-solving skills and commitment to high-quality service.
