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- Tasks: Handle calls, manage fines enforcement cases, and perform admin tasks.
- Company: Join HM Courts & Tribunals Service, a key player in the justice system of England and Wales.
- Benefits: Earn £12.36 per hour, rising to £12.53 after 12 weeks, with full-time hours.
- Why this job: Make a real impact in the justice system while gaining valuable experience.
- Qualifications: Experience with Excel and customer service is preferred; training provided.
- Other info: Guaranteed interviews for veterans and candidates with disabilities who meet criteria.
The predicted salary is between 25000 - 35000 £ per year.
1 week ago Be among the first 25 applicants
Sector: Public Sector, Government role, ongoing temporary
Role: Admin Officer
Location: Rugeley
Hours & Pay: Full Time, Monday to Friday – £12.36 per hour for the first 12 weeks, rising to £12.53 per hour in the 13th week of employment.
Responsibilities
Taking calls, and dealing with challenging queries
Dealing with admin processes including correspondence, write offs, reports and checks
Reviewing accounts
Managing fines enforcement cases
General enforcement work
Person Specification
Must have, and be able to demonstrate, experience with Excel
Previous administration experience
Customer service experience (desirable)
In house training will be provided.
If successful, you will need to provide three years of referencing information as well as consent for Brook Street to conduct a disclosure check.
If this role matches your skill set and you are interested, please apply online today!
Our client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone.
Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society and it must serve all those who call on it, when they call on it. From some of the most vulnerable people in our society, to families in crisis, claimants and commercial businesses – HMCTS has a responsibility to administer a justice system that is accessible to everyone and operates efficiently.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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HMCTS - PSR2 AO Roles - Fines Officer employer: Virtual Bridges, Inc.
Contact Detail:
Virtual Bridges, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HMCTS - PSR2 AO Roles - Fines Officer
✨Tip Number 1
Familiarise yourself with the HM Courts & Tribunals Service (HMCTS) and its role in the justice system. Understanding their mission and values will help you align your responses during interviews and demonstrate your commitment to public service.
✨Tip Number 2
Brush up on your Excel skills, as this is a key requirement for the role. Consider taking a quick online course or tutorial to refresh your knowledge, especially focusing on functions that are commonly used in administrative tasks.
✨Tip Number 3
Prepare for potential challenging queries you might face in the role. Think about how you would handle difficult customer interactions and practice articulating your approach clearly and confidently.
✨Tip Number 4
Network with current or former employees of HMCTS if possible. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach and stand out as a candidate.
We think you need these skills to ace HMCTS - PSR2 AO Roles - Fines Officer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your experience with Excel and any previous administration roles. Use specific examples to demonstrate how you've successfully handled similar tasks in the past.
Customer Service Skills: Since customer service experience is desirable, include any relevant roles where you dealt with challenging queries or provided support. Highlight your communication skills and ability to manage difficult situations.
Tailor Your CV: Customise your CV to align with the job description. Focus on the skills and experiences that are most relevant to the Fines Officer role, ensuring that your application stands out.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for an administrative role.
How to prepare for a job interview at Virtual Bridges, Inc.
✨Showcase Your Excel Skills
Since the role requires experience with Excel, be prepared to discuss your proficiency. Bring examples of how you've used Excel in previous roles, whether for data management, reporting, or analysis.
✨Demonstrate Customer Service Experience
Even though customer service experience is desirable, it's important to highlight any relevant skills you have. Prepare to share specific instances where you've successfully handled challenging queries or provided excellent service.
✨Familiarise Yourself with HMCTS
Research HM Courts & Tribunals Service and understand their mission and values. Being able to articulate why you want to work for them and how you align with their goals can set you apart from other candidates.
✨Prepare for Admin Process Questions
As the role involves various administrative tasks, anticipate questions about your experience with admin processes. Think of examples where you've managed correspondence, reports, or checks effectively.
