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- Tasks: Support customers via digital channels and assist with loan applications.
- Company: Join a leading organisation in Southampton, conveniently located by the train station.
- Benefits: Enjoy a competitive salary, bonuses, 22 days holiday, and a casual dress code.
- Why this job: Be part of a supportive team culture focused on excellent customer service and personal growth.
- Qualifications: Strong written communication skills and a positive, eager attitude are essential.
- Other info: Opportunities for career development and social events await you!
The predicted salary is between 30000 - 42000 £ per year.
Join a winning team at a leading organisation based in Southampton Central, conveniently located opposite the train station. We are seeking a Customer Support Specialist to join their growing team and deliver exceptional service.
About the Role:
As a Customer Support Specialist, you will play a key role in supporting customers and third parties through digital channels, including email, WhatsApp, SMS, live chat, and social media. Your responsibilities will include assisting with loan applications, managing existing loan accounts, and providing personalised support to meet customer needs.
Key Responsibilities:
- Communicate with customers through various digital platforms
- Assist loan applicants by providing guidance and managing documentation
- Manage and maintain existing loan accounts, resolving customer concerns
- Provide tailored support for customers, including those in vulnerable situations
Working Hours:
37.5 hours per week: Monday to Thursday: 08:00 - 16:30, with at least one late shift per week until 18:00 (during the ongoing business hours pilot) Friday: 08:30 - 17:00. Occasional Saturday and bank holiday support may be required as the business grows.
What We’re Looking For:
- Strong written communication skills with a customer-first approach
- A positive, enthusiastic team player who thrives in a collaborative environment
- Eagerness to learn, grow, and embrace new challenges
- Basic computer skills and a willingness to engage with advanced systems
What’s in It for You?
- Competitive salary with a quarterly bonus scheme
- 22 days holiday plus bank holidays (increasing with service)
- Casual dress and a supportive, team-oriented work environment
- Life cover, dental scheme, and access to GP & counselling services
- Career development with regular coaching and personal feedback
- Social events, volunteer opportunities, and a welcoming team culture
If you are passionate about providing excellent customer service and want to be part of a thriving, people-focused organisation, we want to hear from you! Apply today with Brook Street Recruitment and take the next step in your career!
Customer Support Specialist employer: Virtual Bridges, Inc.
Contact Detail:
Virtual Bridges, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Familiarise yourself with the digital communication platforms mentioned in the job description, such as email, WhatsApp, and live chat. Being comfortable with these tools will help you demonstrate your readiness for the role during any interviews.
✨Tip Number 2
Research common customer support scenarios related to loan applications and account management. Understanding these situations will allow you to provide insightful answers when discussing how you would handle customer concerns.
✨Tip Number 3
Showcase your enthusiasm for teamwork by preparing examples of how you've successfully collaborated with others in previous roles. This will highlight your ability to thrive in a team-oriented environment, which is crucial for this position.
✨Tip Number 4
Be ready to discuss your eagerness to learn and grow within the company. Prepare specific examples of how you've embraced new challenges in the past, as this aligns perfectly with what they're looking for in a candidate.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your strong written communication skills and customer service experience. Use specific examples that demonstrate your ability to assist customers through digital channels.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your eagerness to learn and grow, and how you can contribute to a positive team environment.
Highlight Relevant Skills: In your application, emphasise your basic computer skills and any experience with advanced systems. This will show that you are prepared to engage with the tools necessary for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Virtual Bridges, Inc.
✨Showcase Your Communication Skills
As a Customer Support Specialist, strong written communication is key. Prepare examples of how you've effectively communicated with customers in the past, whether through email or live chat, and be ready to demonstrate your ability to convey information clearly and concisely.
✨Emphasise Your Team Spirit
This role requires a positive, enthusiastic team player. Be prepared to discuss your experiences working collaboratively in a team environment. Highlight any instances where you contributed to team success or supported colleagues in achieving common goals.
✨Demonstrate Your Problem-Solving Skills
Customer support often involves resolving issues. Think of specific examples where you've successfully handled customer concerns or challenges. Show how you approached the problem, what steps you took, and the outcome, especially in situations involving vulnerable customers.
✨Express Your Willingness to Learn
The company values eagerness to learn and grow. During the interview, express your enthusiasm for personal development and share any relevant experiences where you've embraced new challenges or learned new skills, particularly in technology or customer service.
