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- Tasks: Provide empathetic customer service and guide clients through the compensation process.
- Company: Join the Infected Blood Compensation Authority, making a real difference in people's lives.
- Benefits: Competitive pay, training, supportive workplace, and wellbeing resources.
- Other info: Temporary role with potential extension and excellent career growth opportunities.
- Why this job: Be part of a mission to deliver justice and recognition for those affected by contaminated blood.
- Qualifications: Experience in customer service, strong communication skills, and empathy.
The predicted salary is between 20000 - 30000 £ per year.
Customer Service Advisor – Executive Officer
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Brook Street are currently recruiting for 30 Customer Service Advisors, Executive Officer level, to work for the Infected Blood Compensation Authority (IBCA), based in Newcastle Upon Tyne.
Temporary Public Sector Customer Service Advisor Roles – Executive Officer level – suitable for someone with an excellent telephone manner and empathetic nature and a passion for providing excellent customer service.
Job Details
Location: Newcastle – Benton Park View, NE98 1YX
Start Date: 13th October and 20th October
Duration: 3 Month Temporary Assignment with possible extension
Hours: 9am-5pm, Monday-Friday (37 hours per week)
Job Type: Office based
Pay Rate: £15.86
Parking: Available on site
Job Description
- Providing excellent customer service when handling enquiries
- Administrative duties – guiding people online and updating records
- First point of contact for IBAC – guiding through the registration process for their intent to claim compensation
- Listening empathetically and actively
- Balancing professionalism and compassion
You\’ll be supported with wellbeing resources and a strong team culture. You will have access to:
- On-site wellbeing room
- Floor walkers
- Supportive co-workers
- Marjorie Club
- Mental Health First Aiders
Essential Skills & Qualities
- Experience of working in a fast-paced customer service environment
- A high standard of written and verbal communication skills
- Empathy, patience and resilience when dealing with emotionally charged conversations
- Ability to work under pressure
- Excellent organisational skills
- Good IT skills
- Ability to pass basic DBS check
- Full right to work
- Desirable – previous experience of working with vulnerable clients
What’s In It For You
- Competitive pay
- Training provided
- Supportive workplace
- Public sector experience
- Chance to make a difference to people\’s lives
Apply online with your current CV in WORD format.
Due to the high application volumes, only shortlisted candidates will be contacted.
The Organisation
Infected Blood Compensation Authority (IBCA) was created in response to the Infected Blood Inquiry (IBI). The IBCA exists to deliver compensation to those infected with HIV, Hepatitis B or C through contaminated blood products, and to those affected by their suffering. The Authority\’s mission is to provide recognition, justice, and financial redress after decades of delay.
Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.
As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.
Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.
In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.
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Customer Service Advisor - Executive Officer employer: Virtual Bridges, Inc.
Contact Detail:
Virtual Bridges, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Executive Officer
✨Tip Number 1
Get to know the company! Research the Infected Blood Compensation Authority and understand their mission. This will help you tailor your responses during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your phone skills! Since this role requires an excellent telephone manner, try role-playing with a friend or family member. This will help you feel more confident when handling enquiries and ensure you come across as empathetic and professional.
✨Tip Number 3
Showcase your soft skills! During interviews, highlight your empathy, patience, and resilience. Share specific examples of how you've handled emotionally charged conversations in the past to demonstrate your ability to balance professionalism and compassion.
✨Tip Number 4
Apply through our website! We encourage you to submit your application online with your current CV in WORD format. This way, you’ll be among the first 25 applicants and increase your chances of getting noticed!
We think you need these skills to ace Customer Service Advisor - Executive Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to the role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping others and your empathy, which are key for this role. Let us know why you’re the perfect fit!
Showcase Your Communication Skills: Since this role involves a lot of communication, make sure your written application is clear and professional. We love seeing candidates who can articulate their thoughts well!
Apply Through Our Website: Don’t forget to apply through our website with your current CV in WORD format. It’s the best way for us to receive your application and get you in the running for this exciting opportunity!
How to prepare for a job interview at Virtual Bridges, Inc.
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor at the Infected Blood Compensation Authority. Familiarise yourself with their mission and values, especially how they aim to provide recognition and justice for those affected by contaminated blood products.
✨Show Your Empathy
Since this role involves handling emotionally charged conversations, practice demonstrating empathy during your responses. Think of examples from your past experiences where you successfully managed sensitive situations, showing that you can balance professionalism with compassion.
✨Brush Up on Your Communication Skills
As excellent verbal and written communication skills are essential, consider doing a mock interview with a friend or family member. Focus on articulating your thoughts clearly and confidently, as well as listening actively to their feedback.
✨Prepare for Pressure
This job requires working under pressure, so be ready to discuss how you've handled stressful situations in the past. Think of specific examples that highlight your resilience and organisational skills, which will show that you're capable of thriving in a fast-paced environment.