At a Glance
- Tasks: Lead customer success initiatives and drive satisfaction for UK MOD and NATO partners.
- Company: Innovative data protection company transforming security into a collaborative experience.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to engage with cutting-edge technology and strategic customers.
- Why this job: Join a mission-driven team making a real impact in global defence and intelligence.
- Qualifications: Experience in customer success and understanding of UK, EU, and NATO environments.
The predicted salary is between 60000 - 80000 £ per year.
About Virtru
While the rest of the security industry obsesses over locking data down to prevent it from being lost or stolen, we're doing something fundamentally different at Virtru. We're setting data free so that you can intentionally share it with others, but without sacrificing security, privacy, or control.
We've created both a suite of powerful data protection applications and an open platform that's sparking an ecosystem of innovation. Through the Trusted Data Format (TDF) open standard, we're not just protecting data; we're creating a new paradigm where security enables sharing rather than preventing it.
As Virtru continues to scale globally, we are recruiting an experienced and vetted Senior Customer Success Manager, Global Public Sector (UK) to serve as the leader for our customer-facing operations with UK MOD and UK defense industry. This role will also be instrumental in supporting AUKUS, Five Eyes, European Union, and NATO mission partners in securing trust in an untrustworthy world. If you are obsessed with harnessing technology solutions to advance capabilities for our global Defense & Intelligence customers, this is the job for you.
This is a pivotal customer engagement role responsible for driving customer success, engaging with our partners, orchestrating mission relevant workstreams, renewals, and expansion while serving as the critical bridge between our customers, partners, delivery teams, sales organization, engineering and product teams.
Responsibilities
- Lead customer success and partner success workstreams and virtual teams with a clear focus on driving satisfaction, retention, expansion, and renewals with leading Global Public Sector government and industry.
- Serve as the central connector between customers, partners, delivery teams, sales, engineering, and commercial teams.
- Drive customer adoption and usage post-implementation - ensuring customers maximize value from Virtru solutions.
- Manage the post-sale customer lifecycle: onboarding, design and adoption, expansion, renewal, and customer advocacy.
- Identify issues proactively and connect the right people and resources for rapid problem resolution and mission success.
- Close expansion deals and communicate critical updates, feedback, and insights to delivery and engineering teams to improve solutions and product.
- Keep constant pulse on customer and partner health, satisfaction levels, and expansion opportunities.
- Build and manage people, processes, and systems that enable scalable customer success across our growing customer base.
- Be part of the innovative discussions with our strategic customers learning about cutting edge technology in data sharing, data protection, and the AI space.
Qualifications
- Active UK Developed Vetting (DV) security clearance preferred but will consider candidates with Security Check (SC) clearance.
- Demonstrated mission understanding of current UK, EU, and NATO Mission Partner Environment (MPE) and mission collaboration strategies.
- Bachelor’s degree or equivalent in a technology field such as IT, cyber security, computer science, or engineering (a Master’s degree in a technical field will set you apart).
- Willingness to travel.
Senior Global Public Sector CSM – UK Defense & NATO employer: Virtru
At Virtru, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to innovate and excel. As a Senior Global Public Sector Customer Success Manager based in London, you'll benefit from a hybrid work environment, competitive compensation, and opportunities for professional growth within a rapidly expanding company at the forefront of data protection technology. Join us in redefining security and enjoy the unique advantage of working with leading global defence and intelligence partners while contributing to meaningful missions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Global Public Sector CSM – UK Defense & NATO
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they align with your skills. When you walk into that interview, show them you’re not just another candidate; you’re someone who gets what they’re all about!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit for the position.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got some fantastic opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Senior Global Public Sector CSM – UK Defense & NATO
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Global Public Sector CSM. Highlight your experience with customer success in the public sector, especially within defence and NATO contexts. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about data protection and how you can contribute to our goals at Virtru. Be genuine and let your personality come through – we love that!
Showcase Relevant Experience:When detailing your work history, focus on experiences that demonstrate your ability to drive customer satisfaction and engagement. We’re looking for specific examples of how you've successfully managed customer relationships in similar environments.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Virtru
✨Know Your Stuff
Make sure you understand Virtru's mission and how their data protection solutions work. Familiarise yourself with the Trusted Data Format (TDF) and be ready to discuss how it can benefit UK MOD and NATO partners.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to drive customer success, especially in the public sector. Highlight any experience you have with government agencies or defence industries to make a strong impression.
✨Engage with Questions
Come armed with thoughtful questions about the role and the company. Ask about their current challenges in customer success and how they envision the future of data sharing and protection. This shows your genuine interest and strategic thinking.
✨Emphasise Collaboration Skills
Since this role involves connecting various teams, be ready to discuss how you've successfully collaborated with different departments in the past. Share examples of how you’ve facilitated communication between sales, engineering, and customer teams to achieve common goals.
