At a Glance
- Tasks: Lead customer success initiatives and drive satisfaction for UK MOD and NATO partners.
- Company: Join Virtru, a pioneering data protection company transforming security into sharing.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and mission-driven impact.
- Why this job: Be at the forefront of innovative technology in data sharing and protection.
- Qualifications: Experience in customer success and understanding of UK, EU, and NATO environments.
The predicted salary is between 60000 - 80000 £ per year.
About Virtru
While the rest of the security industry obsesses over locking data down to prevent it from being lost or stolen, we're doing something fundamentally different at Virtru. We're setting data free so that you can intentionally share it with others, but without sacrificing security, privacy, or control. We've created both a suite of powerful data protection applications and an open platform that's sparking an ecosystem of innovation. Through the Trusted Data Format (TDF) open standard, we're not just protecting data; we're creating a new paradigm where security enables sharing rather than preventing it.
This role will also be instrumental in supporting AUKUS, Five Eyes, European Union, and NATO mission partners in securing trust in an untrustworthy world. If you are obsessed with harnessing technology solutions to advance capabilities for our global Defense & Intelligence customers, this is the job for you.
This is a pivotal customer engagement role responsible for driving customer success, engaging with our partners, orchestrating mission relevant workstreams, renewals, and expansion while serving as the critical bridge between our customers, partners, delivery teams, sales organization, engineering and product teams.
Responsibilities
- Lead customer success and partner success workstreams and virtual teams with a clear focus on driving satisfaction, retention, expansion, and renewals with leading Global Public Sector government and industry.
- Serve as the central connector between customers, partners, delivery teams, sales, engineering, and commercial teams.
- Drive customer adoption and usage post-implementation - ensuring customers maximize value from Virtru solutions.
- Manage the post-sale customer lifecycle: onboarding, design and adoption, expansion, renewal, and customer advocacy.
- Identify issues proactively and connect the right people and resources for rapid problem resolution and mission success.
- Close expansion deals and communicate critical updates, feedback, and insights to delivery and engineering teams to improve solutions and product.
- Keep constant pulse on customer and partner health, satisfaction levels, and expansion opportunities.
- Build and manage people, processes, and systems that enable scalable customer success across our growing customer base.
- Be part of the innovative discussions with our strategic customers learning about cutting edge technology in data sharing, data protection, and the AI space.
Qualifications
- Active UK Developed Vetting (DV) security clearance preferred but will consider candidates with Security Check (SC) clearance.
- Demonstrated mission understanding of current UK, EU, and NATO Mission Partner Environment (MPE) and mission collaboration strategies.
- Bachelor’s degree or equivalent in a technology field such as IT, cyber security, computer science, or engineering (a Master’s degree in a technical field will set you apart).
- Willingness to travel.
Senior Global Public Sector CSM – UK Defense & NATO in London employer: Virtru
At Virtru, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to innovate and excel. As a Senior Global Public Sector Customer Success Manager, you will benefit from a hybrid working model in London, allowing for flexibility while engaging with cutting-edge technology in data protection. With a strong focus on professional growth and collaboration, we offer unique opportunities to work alongside industry leaders and contribute to meaningful projects that enhance security and trust within the global defense community.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Global Public Sector CSM – UK Defense & NATO in London
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the defence and public sector. Attend industry events, webinars, or even local meetups. The more people you know, the better your chances of landing that Senior Customer Success Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your experience with customer success strategies and how they relate to the UK MOD and NATO. We want to see how you can drive satisfaction and retention!
✨Tip Number 3
Be proactive! If you hear about a job opening, don’t just wait for the application process. Reach out directly to the hiring manager or team. Express your interest and share how your skills align with their needs. It shows initiative and can set you apart from the crowd.
✨Tip Number 4
Keep an eye on our website! We regularly post new opportunities, and applying through us gives you a direct line to the hiring team. Plus, it’s a great way to stay updated on what we’re looking for in candidates like you!
We think you need these skills to ace Senior Global Public Sector CSM – UK Defense & NATO in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior Global Public Sector CSM. Highlight your experience with customer success, especially in the public sector, and any relevant tech skills that align with Virtru's mission.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about data protection and how your background makes you the perfect fit for this role. Don’t forget to mention your understanding of the UK MOD and NATO environments.
Showcase Your Achievements:When detailing your past roles, focus on specific achievements that demonstrate your ability to drive customer satisfaction and retention. Numbers speak volumes, so if you can quantify your successes, do it!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Virtru
✨Know Your Stuff
Make sure you understand Virtru's mission and how their data protection solutions work. Familiarise yourself with the Trusted Data Format (TDF) and be ready to discuss how it enables secure sharing. This shows you're genuinely interested and have done your homework.
✨Showcase Your Experience
Prepare specific examples from your past roles that demonstrate your ability to drive customer success, especially in the public sector. Highlight any experience with UK MOD or NATO partnerships, as this will resonate well with the interviewers.
✨Engage with Questions
Come prepared with insightful questions about Virtru’s approach to customer engagement and technology innovation. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values and career goals.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you've identified issues in previous roles and the steps you took to resolve them. Emphasise your proactive approach and ability to connect the right people for rapid problem resolution, which is crucial for this role.
