Global Public Sector Senior Customer Success Manager in London

About Virtru

While the rest of the security industry obsesses over locking data down to prevent it from being lost or stolen, we’re doing something fundamentally different at Virtru. We’re setting data free so that you can intentionally share it with others, but without sacrificing security, privacy, or control. We’ve created both a suite of powerful data protection applications and an open platform that’s sparking an ecosystem of innovation. Through the Trusted Data Format (TDF) open standard, we’re not just protecting data; we’re creating a new paradigm where security enables sharing rather than preventing it.

Compensation: £142,200 – £164,600 + variable incentive pay

Team & Position Details

As Virtru continues to scale globally, we are recruiting an experienced and vetted Senior Customer Success Manager, Global Public Sector (UK) to serve as the leader for our customer‑facing operations with UK MOD and UK defence industry. This role will also be instrumental in supporting AUKUS, Five Eyes, European Union, and NATO mission partners in securing trust in an untrustworthy world. If you are obsessed with harnessing technology solutions to advance capabilities for our global Defence & Intelligence customers, this is the job for you. This is a pivotal customer engagement role responsible for driving customer success, engaging with our partners, orchestrating mission‑relevant workstreams, renewals, and expansion while serving as the critical bridge between our customers, partners, delivery teams, sales organization, engineering, and product teams.

Responsibilities

• Lead customer success and partner success workstreams and virtual teams with a clear focus on driving satisfaction, retention, expansion, and renewals with leading Global Public Sector government and industry.
• Serve as the central connector between customers, partners, delivery teams, sales, engineering, and commercial teams.
• Drive customer adoption and usage post‑implementation – ensuring customers maximize value from Virtru solutions.
• Manage the post‑sale customer lifecycle: onboarding, design and adoption, expansion, renewal, and customer advocacy.
• Identify issues proactively and connect the right people and resources for rapid problem resolution and mission success.
• Close expansion deals and communicate critical updates, feedback, and insights to delivery and engineering teams to improve solutions and product.
• Keep constant pulse on customer and partner health, satisfaction levels, and expansion opportunities.
• Build and manage people, processes, and systems that enable scalable customer success across our growing customer base.
• Be part of the innovative discussions with our strategic customers learning about cutting‑edge technology in data sharing, data protection, and the AI space.

Requirements

• United Kingdom citizenship.
• Active UK Developed Vetting (DV) security clearance preferred but will consider candidates with Security Check (SC) clearance.
• Demonstrated mission understanding of current UK, EU, and NATO Mission Partner Environment (MPE) and mission collaboration strategies.
• Bachelor’s degree or equivalent in a technology field such as IT, cyber security, computer science, or engineering (a Master’s degree in a technical field will set you apart).
• Willingness to travel.
• Must excel at cross‑functional collaboration and breaking down organisational silos.
• Ability to work autonomously and collaborate with peers across multiple time zones.
• Proven track record driving partner success and customer satisfaction in B2B software/SaaS or similar technology environments.
• Strong ability to work cross‑functionally with engineers, delivery teams, sales teams, commercial and government organisations.
• Strong technical aptitude and comfortable understanding technical solutions and having informed conversations with technical stakeholders.
• Experience closing expansion/renewal deals or executing technical programme management that drove revenue growth through existing customers.
• Strong communication skills – able to translate customer feedback into actionable insights for product and delivery teams.
• Data‑driven approach to measuring customer health, satisfaction and expansion opportunities.
• Previous start‑up or high‑growth company experience is a plus.
• Prior government or military experience in the information technology, communications, cyber operations, technology acquisition, or cryptology fields sets you apart.

Virtruvian qualities

• Thinking outside of the box to respectfully challenge your teammates and managers in the pursuit of excellence.
• Strong sense of urgency with an action‑oriented mindset.
• Able to collaborate and adapt to shifting priorities as business needs evolve.
• Comfortable with asynchronous communication including Slack, email, Zoom, etc.

Perks & Benefits

• A Flexible PTO policy – we strongly encourage you to take time off (in addition to 14 holidays) to ensure that you are getting the proper time needed to unplug and recharge.
• A £1,500 annual Learning & Development Stipend focused on providing you the resources to continually learn and professionally grow.
• Frequent company‑sponsored team celebrations that provide ample opportunities to connect with teammates and be social!
• Access to an Employee Assistance Program.
• Access to Headspace, a mental health app tailored to your specific needs.
• A flat 3% contribution to your retirement account.
• A high degree of flexibility – Have an appointment, errand, or family emergency to take care of? Hop to it! We give you the time and space to take care of you and your own first.

Additional perks

• Competitive compensation.
• Generous parental, medical, and bereavement policies.
• Uncapped commissions for Sales roles.
• 401(k) contribution and stock options.
• Full medical, dental, and vision benefits.
• New‑Hire Swag and IT Welcome boxes.
• Structured semi‑annual 360° performance reviews.

Virtru is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. Virtru is an Equal Opportunity Employer and does not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.