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- Tasks: Lead customer success initiatives and drive satisfaction for global public sector clients.
- Company: Join Virtru, a pioneering company transforming data security and sharing.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to engage with cutting-edge technology and strategic customers.
- Why this job: Be at the forefront of innovative data protection technology and make a real impact.
- Qualifications: Experience in customer success and a background in tech or cybersecurity.
The predicted salary is between 60000 - 80000 £ per year.
About Virtru:
While the rest of the security industry obsesses over locking data down to prevent it from being lost or stolen, we’re doing something fundamentally different at Virtru. We’re setting data free so that you can intentionally share it with others, but without sacrificing security, privacy, or control.
We’ve created both a suite of powerful data protection applications and an open platform that’s sparking an ecosystem of innovation. Through the Trusted Data Format (TDF) open standard, we’re not just protecting data; we’re creating a new paradigm where security enables sharing rather than preventing it.
Think of us as the Android of data protection: a robust platform with an open core that developers and partners can build upon, coupled with our own best-in-class applications that showcase what’s possible when you reimagine security from the ground up.
Backed by Iconiq Capital, Bessemer Venture Partners, Foundry Capital, and Tiger Global, we’re helping Fortune 500 companies and government agencies discover that true data security means having the freedom to share, collaborate, and innovate — without compromise.
Responsibilities
- Lead customer success and partner success workstreams and virtual teams with a clear focus on driving satisfaction, retention, expansion, and renewals with leading Global Public Sector government and industry.
- Serve as the central connector between customers, partners, delivery teams, sales, engineering, and commercial teams.
- Drive customer adoption and usage post-implementation - ensuring customers maximize value from Virtru solutions.
- Manage the post-sale customer lifecycle: onboarding, design and adoption, expansion, renewal, and customer advocacy.
- Identify issues proactively and connect the right people and resources for rapid problem resolution and mission success.
- Close expansion deals and communicate critical updates, feedback, and insights to delivery and engineering teams to improve solutions and product.
- Keep constant pulse on customer and partner health, satisfaction levels, and expansion opportunities.
- Build and manage people, processes, and systems that enable scalable customer success across our growing customer base.
- Be part of the innovative discussions with our strategic customers learning about cutting edge technology in data sharing, data protection, and the AI space.
Skills
- Active UK Developed Vetting (DV) security clearance preferred but will consider candidates with Security Check (SC) clearance.
- Demonstrated mission understanding of current UK, EU, and NATO Mission Partner Environment (MPE) and mission collaboration strategies.
- Bachelor’s degree or equivalent in a technology field such as IT, cyber security, computer science, or engineering (a Master’s degree in a technical field will set you apart).
- Willingness to travel.
Global Public Sector Senior Customer Success Manager New London, UK - Hybrid employer: Virtru
Contact Detail:
Virtru Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Public Sector Senior Customer Success Manager New London, UK - Hybrid
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to show them you’re not just a fit for the role, but for the team too. Tailor your answers to reflect how you can contribute to their mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online resources. We can’t stress enough how important it is to be comfortable talking about your experiences and how they relate to the job.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Global Public Sector Senior Customer Success Manager New London, UK - Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Global Public Sector Senior Customer Success Manager. Highlight your experience in customer success, especially in the public sector, and showcase any relevant skills that align with our mission at Virtru.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about data protection and how your background makes you a perfect fit for our team. Don’t forget to mention specific experiences that demonstrate your ability to drive customer satisfaction and retention.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've proactively identified issues and resolved them in past roles. We love candidates who can think on their feet and connect the right people to ensure mission success!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensures you’re considered for this exciting opportunity at Virtru!
How to prepare for a job interview at Virtru
✨Know Your Stuff
Make sure you understand Virtru's mission and the unique approach they take to data protection. Familiarise yourself with their products and how they enable secure sharing. This will show your genuine interest and help you connect your experience to their needs.
✨Showcase Your Customer Success Skills
Prepare examples from your past roles where you've driven customer satisfaction, retention, and expansion. Highlight specific strategies you've used to manage customer lifecycles and how you've resolved issues proactively. This will demonstrate your fit for the Senior Customer Success Manager role.
✨Engage in the Tech Talk
Brush up on current trends in data sharing, protection, and AI. Be ready to discuss how these technologies can impact customer success. Showing that you're not just a people person but also tech-savvy will set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions about Virtru's future plans, especially regarding their Global Public Sector initiatives. This shows that you're not only interested in the role but also in the company's direction and how you can contribute to its success.