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For Companies At a Glance
- Tasks: Lead customer success initiatives and drive satisfaction for UK MOD and defence industry.
- Company: Join Virtru, a pioneering data protection company transforming security into sharing.
- Benefits: Flexible PTO, ÂŁ1,500 learning stipend, competitive pay, and comprehensive health benefits.
- Other info: Dynamic work culture with opportunities for professional growth and collaboration.
- Why this job: Make a real impact in global Defence & Intelligence with cutting-edge technology.
- Qualifications: UK citizenship, relevant degree, and experience in B2B software or technology environments.
The predicted salary is between 142200 - 164600 ÂŁ per year.
About Virtru
While the rest of the security industry obsesses over locking data down to prevent it from being lost or stolen, we’re doing something fundamentally different at Virtru. We’re setting data free so that you can intentionally share it with others, but without sacrificing security, privacy, or control. We’ve created both a suite of powerful data protection applications and an open platform that’s sparking an ecosystem of innovation. Through the Trusted Data Format (TDF) open standard, we’re not just protecting data; we’re creating a new paradigm where security enables sharing rather than preventing it.
Compensation: £142,200 – £164,600 + variable incentive pay
Team & Position Details
As Virtru continues to scale globally, we are recruiting an experienced and vetted Senior Customer Success Manager, Global Public Sector (UK) to serve as the leader for our customer‑facing operations with UK MOD and UK defence industry. This role will also be instrumental in supporting AUKUS, Five Eyes, European Union, and NATO mission partners in securing trust in an untrustworthy world. If you are obsessed with harnessing technology solutions to advance capabilities for our global Defence & Intelligence customers, this is the job for you. This is a pivotal customer engagement role responsible for driving customer success, engaging with our partners, orchestrating mission‑relevant workstreams, renewals, and expansion while serving as the critical bridge between our customers, partners, delivery teams, sales organization, engineering, and product teams.
Responsibilities
- Lead customer success and partner success workstreams and virtual teams with a clear focus on driving satisfaction, retention, expansion, and renewals with leading Global Public Sector government and industry.
- Serve as the central connector between customers, partners, delivery teams, sales, engineering, and commercial teams.
- Drive customer adoption and usage post‑implementation – ensuring customers maximize value from Virtru solutions.
- Manage the post‑sale customer lifecycle: onboarding, design and adoption, expansion, renewal, and customer advocacy.
- Identify issues proactively and connect the right people and resources for rapid problem resolution and mission success.
- Close expansion deals and communicate critical updates, feedback, and insights to delivery and engineering teams to improve solutions and product.
- Keep constant pulse on customer and partner health, satisfaction levels, and expansion opportunities.
- Build and manage people, processes, and systems that enable scalable customer success across our growing customer base.
- Be part of the innovative discussions with our strategic customers learning about cutting‑edge technology in data sharing, data protection, and the AI space.
Requirements
- United Kingdom citizenship.
- Active UK Developed Vetting (DV) security clearance preferred but will consider candidates with Security Check (SC) clearance.
- Demonstrated mission understanding of current UK, EU, and NATO Mission Partner Environment (MPE) and mission collaboration strategies.
- Bachelor’s degree or equivalent in a technology field such as IT, cyber security, computer science, or engineering (a Master’s degree in a technical field will set you apart).
- Willingness to travel.
- Must excel at cross‑functional collaboration and breaking down organisational silos.
- Ability to work autonomously and collaborate with peers across multiple time zones.
- Proven track record driving partner success and customer satisfaction in B2B software/SaaS or similar technology environments.
- Strong ability to work cross‑functionally with engineers, delivery teams, sales teams, commercial and government organisations.
- Strong technical aptitude and comfortable understanding technical solutions and having informed conversations with technical stakeholders.
- Experience closing expansion/renewal deals or executing technical programme management that drove revenue growth through existing customers.
- Strong communication skills – able to translate customer feedback into actionable insights for product and delivery teams.
- Data‑driven approach to measuring customer health, satisfaction and expansion opportunities.
- Previous start‑up or high‑growth company experience is a plus.
- Prior government or military experience in the information technology, communications, cyber operations, technology acquisition, or cryptology fields sets you apart.
Virtruvian qualities
- Thinking outside of the box to respectfully challenge your teammates and managers in the pursuit of excellence.
- Strong sense of urgency with an action‑oriented mindset.
- Able to collaborate and adapt to shifting priorities as business needs evolve.
- Comfortable with asynchronous communication including Slack, email, Zoom, etc.
Perks & Benefits
- A Flexible PTO policy – we strongly encourage you to take time off (in addition to 14 holidays) to ensure that you are getting the proper time needed to unplug and recharge.
- A ÂŁ1,500 annual Learning & Development Stipend focused on providing you the resources to continually learn and professionally grow.
- Frequent company‑sponsored team celebrations that provide ample opportunities to connect with teammates and be social!
- Access to an Employee Assistance Program.
- Access to Headspace, a mental health app tailored to your specific needs.
- A flat 3% contribution to your retirement account.
- A high degree of flexibility – Have an appointment, errand, or family emergency to take care of? Hop to it! We give you the time and space to take care of you and your own first.
Additional perks
- Competitive compensation.
- Generous parental, medical, and bereavement policies.
- Uncapped commissions for Sales roles.
- 401(k) contribution and stock options.
- Full medical, dental, and vision benefits.
- New‑Hire Swag and IT Welcome boxes.
- Structured semi‑annual 360° performance reviews.
Virtru is committed to building an inclusive environment for people of all backgrounds and everyone is encouraged to apply. Virtru is an Equal Opportunity Employer and does not discriminate on the basis of race, colour, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law.
Global Public Sector Senior Customer Success Manager employer: Virtru
Contact Detail:
Virtru Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Public Sector Senior Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their products and how they fit into the market. This will help you tailor your answers and show that you’re genuinely interested in what they do. Plus, it’ll give you confidence when discussing how you can contribute to their mission.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more natural you’ll feel during the real deal. Remember, it’s all about showcasing your skills and how you can drive customer success!
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you on their radar. And hey, if you’re keen on this position, apply through our website for a smoother process!
We think you need these skills to ace Global Public Sector Senior Customer Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the role. Highlight your experience in customer success and any relevant tech skills that align with what we’re looking for at Virtru.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven customer satisfaction or closed deals in the past. We love seeing quantifiable results!
Be Authentic: Let your personality shine through in your application. We value authenticity and want to get a sense of who you are beyond your professional experience.
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Virtru
✨Know Your Stuff
Before the interview, dive deep into Virtru's mission and products. Understand how their data protection solutions work and be ready to discuss how you can help drive customer success in the Global Public Sector. This shows your genuine interest and helps you connect your experience with their needs.
✨Showcase Your Collaboration Skills
This role requires strong cross-functional collaboration. Prepare examples from your past where you've successfully worked with different teams, especially in tech environments. Highlight how you broke down silos and drove results, as this will resonate well with the interviewers.
✨Be Data-Driven
Virtru values a data-driven approach. Come prepared with metrics or examples that demonstrate how you've measured customer satisfaction and success in previous roles. This will illustrate your ability to keep a pulse on customer health and identify expansion opportunities.
✨Ask Insightful Questions
Prepare thoughtful questions about Virtru’s future projects, especially in relation to the UK MOD and defence industry. This not only shows your enthusiasm but also your strategic thinking. It’s a great way to demonstrate that you’re already thinking about how to contribute to their mission.