At a Glance
- Tasks: Service and maintain cutting-edge printers while providing top-notch customer support.
- Company: Join a growing Scottish tech company with a friendly and supportive culture.
- Benefits: Enjoy a competitive salary, company vehicle, mobile phone, and ongoing training.
- Other info: Full-time position with a focus on professional development and teamwork.
- Why this job: Make a real impact in a dynamic role with opportunities for career growth.
- Qualifications: Experience with printers and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Virtek Solutions Ltd is a growing Scottish technology company specialising in Managed Print Services, Document Management, Telecoms, IT Services and Digital Signage. Due to continued growth, we are looking to recruit an experienced Field Service Engineer to join our service team supporting our Epson and Fujifilm managed print customers throughout Scotland.
Key Responsibilities
- Service, maintain and repair Epson and Fujifilm multifunctional devices and printers (full manufacturer training provided where required)
- Attend customer breakdowns and service calls
- Install, configure and network multifunctional devices and printers
- Carry out device installations, relocations and upgrades
- Liaise with our service, operations and sales teams to ensure a smooth customer experience
- Diagnose and resolve technical issues efficiently and professionally
- Complete service documentation accurately and on time
- Deliver a high level of customer service at all times
Experience, Skills & Qualities
- Previous experience installing, servicing and networking printers and multifunctional devices
- Experience with Epson, Fujifilm, Canon, Ricoh, Konica Minolta, Sharp, Kyocera, Toshiba, Xerox or Lexmark equipment would be advantageous
- Strong fault-finding and diagnostic skills
- Excellent customer-facing and communication skills
- Ability to work independently and manage your own workload
- Ability to work under pressure and prioritise effectively
- Positive attitude with a willingness to learn and develop
- Strong organisational and time management skills
- Ability to build positive relationships with customers and colleagues
- Team player with a professional approach
- Full UK Driving Licence essential
What We Offer
- Competitive salary dependent upon experience
- Company vehicle and fuel card
- Mobile phone and laptop
- Ongoing manufacturer training and professional development
- Supportive and friendly working environment
- Opportunity to join a growing and ambitious Scottish business
- Long-term career progression opportunities
This is a full-time permanent position working Monday to Friday. If you are an experienced Field Service Engineer looking for your next challenge and want to join a business where your contribution genuinely makes a difference, we would love to hear from you.
Field Service Engineer – Managed Print Solutions in Glasgow employer: VIRTEK SOLUTIONS LIMITED
Virtek Solutions Ltd is an excellent employer for Field Service Engineers, offering a supportive and friendly work environment that prioritises employee growth through ongoing manufacturer training and professional development. With competitive salaries, company vehicles, and the opportunity to work with leading brands like Epson and Fujifilm, employees can thrive in a dynamic role while contributing to a growing Scottish business that values their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer – Managed Print Solutions in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local tech meetups, or join online forums. You never know who might have the inside scoop on job openings at companies like Virtek Solutions.
✨Tip Number 2
Show off your skills! If you’ve got experience with Epson or Fujifilm devices, make sure to highlight that in conversations. Bring up specific examples of how you've tackled technical issues or improved customer service in past roles.
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications through our website. A quick email or call can show your enthusiasm and help you stand out from the crowd.
✨Tip Number 4
Prepare for the interview by brushing up on your fault-finding and diagnostic skills. Be ready to discuss how you handle pressure and prioritise tasks, as these are key in the field service role.
We think you need these skills to ace Field Service Engineer – Managed Print Solutions in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with printers and multifunctional devices, especially if you've worked with brands like Epson or Fujifilm. We want to see how your skills match up with what we're looking for!
Show Off Your Customer Service Skills:Since delivering a high level of customer service is key for us, include examples in your application that demonstrate your ability to communicate effectively and resolve issues. We love seeing candidates who can build positive relationships!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your experience and skills shine through without any fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at VIRTEK SOLUTIONS LIMITED
✨Know Your Tech
Make sure you brush up on your knowledge of Epson and Fujifilm devices, as well as any other brands mentioned in the job description. Being able to discuss specific models and their features will show that you're not just familiar with the equipment but also genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've diagnosed and resolved technical issues in the past. Think of specific scenarios where you had to troubleshoot a problem under pressure. This will demonstrate your fault-finding skills and ability to work independently.
✨Customer Service is Key
Since this role involves a lot of customer interaction, be ready to talk about your experience in delivering excellent customer service. Share stories that highlight your communication skills and how you've built positive relationships with clients in previous roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
