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- Tasks: Manage customer accounts, drive retention, and deliver measurable outcomes for clients.
- Company: Fast-growing leader in AI-powered observability and hybrid infrastructure intelligence.
- Benefits: Competitive salary, performance bonuses, flexible work environment, and clear career progression.
- Other info: Diverse and inclusive workplace with opportunities for growth and innovation.
- Why this job: Join a dynamic team and make a real impact on enterprise customer success.
- Qualifications: 3-6 years in Customer Success or Account Management, strong communication skills required.
The predicted salary is between 60000 - 85000 £ per year.
Location: Remote (UK)
Employment Type: Full-time
Compensation: €70,000–€100,000 base + performance-based bonus
Reporting To: VP of Customer Success
We are a fast-growing leader in AI-powered observability and hybrid infrastructure intelligence, helping enterprise organizations gain complete visibility across applications, services, and underlying infrastructure. Our platform enables IT, operations, and platform engineering teams to monitor performance, identify bottlenecks, reduce risk, and optimize costs across increasingly complex hybrid and AI-driven environments.
We are hiring a Customer Success Manager to manage a portfolio of approximately 30 EMEA accounts, primarily across the UK and Europe. This role is focused on customer retention, renewals, and delivering measurable customer outcomes, making it an excellent opportunity for a commercially minded customer success professional who combines strong relationship management with operational discipline and execution.
- Manage a portfolio of approximately 30 core EMEA customer accounts.
- Support and progressively take ownership of renewals and gross revenue retention (GRR).
- Identify churn and downsell risks early and implement proactive retention strategies.
- Maintain accurate forecasting, customer health tracking, and account records in Salesforce.
- Lead outcome planning with customers by defining measurable goals aligned to platform value.
- Clearly communicate customer ROI and business impact to reinforce long-term value and customer retention.
Account Management & Execution:
- Partner cross-functionally with Sales, Product, and Support teams to ensure customer success initiatives are delivered effectively.
Stakeholder Management:
- Develop executive presence and progressively engage senior stakeholders with confidence and commercial awareness.
Requirements:
- At least 3–6 years of experience in Customer Success, Account Management, or similar client-facing commercial roles.
- Experience supporting SaaS or recurring revenue customers.
- Strong organizational and project management capabilities, with the ability to manage multiple accounts effectively.
- Excellent written and verbal communication skills, with strong stakeholder management ability.
- Bachelor's degree required.
- Exposure to observability, monitoring, APM, infrastructure analytics, or IT operations ecosystems.
- Previous experience working for, supporting, or partnering with an observability platform company is highly preferred.
We offer a competitive compensation package with performance-based upside, clear career progression within Customer Success and broader commercial account ownership. We are an equal opportunity employer, and we are an organization that values diversity. We welcome applications from all qualified candidates, including minorities and persons with disabilities.
CSM Manager employer: Virtana Corp.
Contact Detail:
Virtana Corp. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CSM Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in customer success or related fields. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their customer success strategies and be ready to discuss how you can contribute to their goals. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be clear about your experience and how it aligns with the role of a Customer Success Manager. Highlight your achievements in managing accounts and driving customer retention—make it memorable!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace CSM Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in managing accounts, customer retention, and any relevant SaaS experience. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer success and how you can help our clients achieve their goals. Be sure to mention any specific experiences that relate to the job description.
Showcase Your Communication Skills: Since this role requires excellent written and verbal communication, make sure your application is clear and concise. We love a well-structured application that reflects your ability to communicate effectively with stakeholders.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Virtana Corp.
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like Net Promoter Score (NPS) and Customer Lifetime Value (CLV). Be ready to discuss how you've used these metrics in past roles to drive retention and growth.
✨Showcase Your Relationship Management Skills
Prepare examples that highlight your ability to build strong relationships with clients. Think of specific instances where you turned a challenging situation into a success story, demonstrating your proactive approach to customer management.
✨Familiarise Yourself with the Company’s Platform
Do some homework on the company's AI-powered observability platform. Understand its features and benefits, and be prepared to discuss how you can help customers achieve measurable outcomes using the platform.
✨Engage with Senior Stakeholders
Practice articulating your thoughts clearly and confidently, especially when discussing ROI and business impact. This role requires engaging with senior stakeholders, so showing that you can communicate effectively at all levels will set you apart.