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For Companies At a Glance
- Tasks: Support student well-being and manage daily operations in a vibrant accommodation setting.
- Company: Lumis, a leading student accommodation provider with a focus on community and comfort.
- Benefits: Competitive salary, bonuses, career development, and generous holiday allowance.
- Why this job: Make a real difference in students' lives while building a thriving community.
- Qualifications: Experience in property management or hospitality, strong communication skills required.
- Other info: Join a dynamic team with opportunities for growth across Europe.
The predicted salary is between 28000 - 35000 £ per year.
About us
Introducing Lumis, a premier student accommodation provider offering a unique blend of comfort, convenience, and community. With current locations in the vibrant cities of Cardiff and Leicester in the UK, Lumis is expanding its reach across Europe. In Austria, Lumis boasts two state‑of‑the‑art sites, one nestled in the cultural hub of Graz, and the other in the enchanting city of Vienna. Further expanding its international footprint, Lumis proudly presents a contemporary residence in Leipzig, Germany, providing students with a home away from home. Excitingly, Lumis has its sights set on new horizons, with the construction of a dynamic student housing project underway in the heart of Dublin, Ireland. Additionally, a promising site in Portugal is in the pipeline, promising to bring the Lumis experience to even more students seeking modern, secure, and vibrant living spaces. Elevate your student living with Lumis - where every location is not just a place to stay, but a community to thrive in.
Job Overview
As an Accommodation Manager, you will support the smooth running of Lumis Living’s student accommodation in Leicester. You will work closely with the General Manager to ensure the well‑being of residents, maintain high standards of service, and oversee the day‑to‑day operations of the facility. The role demands excellent customer service skills, strong organisational abilities, and the capacity to manage multiple tasks efficiently in a dynamic, student‑focused environment.
About the role
- Resident Support
- Act as the first point of contact for students, providing support with queries, complaints, and general assistance.
- Assist with the check‑in and check‑out processes, ensuring a smooth transition for residents.
- Coordinate and promote community‑building events and activities that enhance the student experience.
- Operational Management
- Support the General Manager in ensuring the building is well‑maintained and health and safety regulations are adhered to.
- Assist with managing maintenance requests and coordinating with contractors to ensure timely repairs.
- Monitor and report on occupancy levels, ensuring efficient room allocation and rental income targets are met.
- Administrative Duties
- Handle incoming emails, phone calls, and queries related to student accommodation services.
- Maintain accurate records of resident interactions, financial transactions, and property management systems.
- Assist with financial processes, including rent collection and deposit management.
- Team Collaboration
- Work closely with the on‑site team, including housekeeping and maintenance staff, to ensure a high standard of service delivery.
- Provide feedback and support to junior staff as required.
Qualifications and Experience
- Experience in property management, hospitality, or student accommodation preferred.
- Strong communication and interpersonal skills.
- Excellent organisational and problem‑solving abilities.
- Familiarity with property management software and basic financial processes.
- Ability to work independently and as part of a team in a fast‑paced environment.
About you
- Desirable
- Knowledge of Leicester’s student housing market.
- Experience in managing or supervising a team.
Salary & Benefits
- £35k to £40k
- Discretionary bonus based on performance and KPI’s being met
- Opportunity for career development within Lumis Living
- Death in service insurance
- Virtual GP service
- Employee assistance programme
- GloSave shopping discount vouchers with top 100 retailers
- Eyecare vouchers
- 25 days annual vacation, increasing to 26 days after 3 years of continuous service, increasing by 1 day per year, capped to 28 days
Accommodation Manager - Student Accommodation - Leicester employer: Viridis Real Estate
Contact Detail:
Viridis Real Estate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Manager - Student Accommodation - Leicester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Lumis through LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching Lumis and its student accommodation offerings. We want to show that we’re genuinely interested in their mission and how we can contribute to creating vibrant communities.
✨Tip Number 3
Practice common interview questions, especially those related to customer service and team collaboration. We need to demonstrate our problem-solving skills and ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us on their radar and show our enthusiasm for the role. Plus, it’s a great way to reiterate why we’re the perfect fit for Lumis.
We think you need these skills to ace Accommodation Manager - Student Accommodation - Leicester
Some tips for your application 🫡
Show Your Passion for Student Living: When writing your application, let your enthusiasm for student accommodation shine through! We want to see how much you care about creating a vibrant community for students. Share any relevant experiences that highlight your commitment to enhancing student living.
Tailor Your Application: Make sure to customise your application to fit the Accommodation Manager role at Lumis. Highlight your skills in customer service and operational management, and don’t forget to mention any experience you have in property management or hospitality. We love seeing how you can bring value to our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that make it easy for us to see your qualifications and experiences without sifting through unnecessary fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Lumis family right from the start!
How to prepare for a job interview at Viridis Real Estate
✨Know Your Stuff
Before the interview, make sure you research Lumis and its student accommodation offerings. Understand their values, community initiatives, and what sets them apart in the market. This will help you tailor your answers and show genuine interest.
✨Showcase Your Customer Service Skills
As an Accommodation Manager, you'll be the first point of contact for students. Prepare examples from your past experiences where you've successfully handled queries or complaints. Highlight your ability to create a welcoming environment and resolve issues efficiently.
✨Demonstrate Organisational Prowess
The role requires strong organisational skills. Be ready to discuss how you manage multiple tasks and prioritise effectively. You could share specific tools or methods you use to stay organised, especially in a fast-paced environment like student accommodation.
✨Engage with Team Collaboration
Lumis values teamwork, so be prepared to talk about your experience working with diverse teams. Share instances where you’ve collaborated with others to enhance service delivery or organise community events, showcasing your ability to foster a sense of community.
