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- Tasks: Support customers with solar panel installations and solve technical issues on-site.
- Company: Join Viridian Solar, a leading UK company in roof-integrated solar panels, expanding into Europe.
- Benefits: Enjoy competitive salary, hybrid work options, and a company vehicle.
- Why this job: Be part of a fast-growing company making a positive impact on renewable energy.
- Qualifications: Experience with electrical equipment is essential; training on solar specifics provided.
- Other info: Opportunity for travel across the UK and Europe while working in a dynamic team.
The predicted salary is between 36000 - 60000 £ per year.
PV Technical and Installation Support Representative
Salary: £ Competitive, depending on qualifications & experience, company vehicle
Reporting To: Operations Director.
Location: (Hybrid) Head Office at Papworth, Cambridge, with travel nationwide.
Viridian Solar is a market leader for roof-integrated solar panels in the UK with recent success in opening new opportunities in Europe. Our aesthetic in-roof solar panels are now commonplace on new homes. Viridian Solar is fast-growing company with exciting times ahead.
Your role is customer facing and covers a wide range of activities. You will be responsible for ensuring that our customers receive the highest level of service, ranging from investigating and solving problems, which may be complex and involve many interested parties, to ensuring minor delivery errors and faults are corrected promptly. There will also be times that you work with the order fulfilment team ensuring delivery of goods is optimised, and with the R&D team to offer improvements to our products.
Based both in the office, and on the road, you will visit customers at construction sites right across the UK and possibly in other European countries. You will need to train and offer customers first hand support on PV installations mainly focusing on the electrical aspect, with the occasional full installation including the PV on roof panel installation. You may also be required to inspect completed jobs, and perform quality inspections of our products.
Your background may be from outside or within the solar industry, but you need to be confident and have had a history of working with electrical equipment and signing off systems. More important is that you are keen to energetically present our products and the company to our customers and end users or our products in a helpful and positive way and become their first line of call regarding any support they may require.
It would be an advantage to be familiar with current electrical installation regulations and PV installation practice, but training can be provided.
You will monitor all areas of customer support and have an eye for how we can improve our products or services. You will be the frontline support for our customers when they require advice on installation of EV chargers and Inverters.
Responsibilities
- Delivering technical support and product training to our customer base. This could be in writing, by telephone, in person on site or at head office.
- Solving customer complaints or difficulties, providing advice, devising and implementing solutions.
- Monthly reporting of customer support metrics, and accurate record keeping.
- Producing, updating and circulating written information and guidance for our customers.
- Becoming the point of contact for inbound product enquiries, and responding to these quickly whether on the move or in the office.
Tasks
- Providing Solar Electrical set up i.e. Batteries/Inverters/car charger set up training
- Responding to problems that customers might encounter
- Handling inbound enquiries through email or telephone
- Keeping accurate notes of discussions or correspondence with customers
- Periodically visiting sites where equipment has been installed to review product quality and durability or help customers resolve issues
- Visiting customers at their premises to perform quality checks on product samples
- Contacting customers to ensure that we are aware of their future ordering requirements
- Write, carry out, analyse and report periodic surveys of customer satisfaction
Attributes
- Practical and hands-on, able to work at roof height on construction sites
- Experience with the commissioning side of PV installations including Inverters, Batteries and Electric Vehicle Chargers would be an advantage
- Have a good knowledge of similar products which are on the market
- Experience in a customer facing-role being able to deliver training to installers
- Computer literate – laptop and mobile phone will be provided
- Must be well organised, versatile, articulate and diplomatic
- Confident, energetic, resourceful
- Approachable, sociable and a reliable team player
- Full clean driving licence
Please send your CV with a covering letter to:
Operations Director, Viridian Solar, Atlas Building, 68 Stirling Way, Papworth, Cambs. CB23 3GY
#J-18808-Ljbffr
PV Technical and Installation Support Representative employer: Viridian Concepts Ltd.
Contact Detail:
Viridian Concepts Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PV Technical and Installation Support Representative
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in solar energy, particularly focusing on PV installations. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the field.
✨Tip Number 2
Network with professionals in the solar industry, especially those who have experience in technical support roles. Attend industry events or join online forums to connect with potential colleagues and gain insights into the role.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully resolved customer issues or provided training. Highlight your problem-solving skills and ability to communicate complex information clearly.
✨Tip Number 4
Research Viridian Solar's products and services thoroughly. Understanding their offerings will allow you to tailor your conversations and show how you can contribute to their mission of providing excellent customer support.
We think you need these skills to ace PV Technical and Installation Support Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, customer service, and any background in electrical installations or solar technology. Use keywords from the job description to align your skills with what Viridian Solar is looking for.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to solve problems and provide excellent customer service, especially in technical settings.
Showcase Relevant Skills: Emphasise your hands-on experience with electrical equipment and any familiarity with PV installation practices. Highlight your ability to communicate effectively with customers and your problem-solving skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this customer-facing role.
How to prepare for a job interview at Viridian Concepts Ltd.
✨Show Your Technical Knowledge
Make sure to brush up on your understanding of PV installations, especially the electrical aspects. Be prepared to discuss any relevant experience you have with inverters, batteries, and electric vehicle chargers, as this will demonstrate your capability for the role.
✨Demonstrate Customer Service Skills
Since this role is customer-facing, highlight your experience in resolving customer complaints and providing support. Share specific examples of how you've successfully handled difficult situations or trained others, showcasing your ability to communicate effectively.
✨Be Ready for Practical Scenarios
Expect to be asked about real-life scenarios you might encounter on the job. Prepare to discuss how you would approach common issues related to PV installations or customer inquiries, showing your problem-solving skills and practical knowledge.
✨Express Enthusiasm for the Industry
Viridian Solar is a fast-growing company in the solar sector, so convey your passion for renewable energy and sustainability. Discuss any personal projects or interests related to solar technology to show that you're genuinely invested in the field.
