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- Tasks: Provide technical support for applications and ensure smooth operations in a dynamic financial environment.
- Company: Exciting financial services firm with a focus on growth and innovation.
- Benefits: Up to £60,000 salary, bonus, health insurance, generous holiday, and professional development support.
- Why this job: Join a core team and make a real impact in a thriving company while developing your skills.
- Qualifications: Experience in application support, SQL knowledge, and strong communication skills required.
- Other info: Hybrid work model with excellent career progression opportunities.
The predicted salary is between 43200 - 72000 £ per year.
A highly successful and scaling financial services firm is at a really exciting time in the journey. As part of this journey, they are looking to hire an Application Support Analyst to join their established app support team.
The Application Support Team is a core function within the business, supporting a large variety of activities from their key Start of Day functionality to incident investigation. Daily work could involve CGT, Reconciliation, or trading queries, Finance data questions, or assisting an IFA with accessing the company’s internally developed apps (mobile and web). The team are well versed in SQL and data interrogation skills which are used daily to conduct this work and bring together any information needed.
Responsibilities:- Provide 1st and 2nd line technical support of all Application related issues.
- Ensure that the IT application architecture remains consistently available to all users (including colleagues, clients, business partners and suppliers).
- Management and delivery of scheduled daily, weekly, monthly and quarter end application tasks.
- Identification, management and resolution of incidents.
- Identification, management and root cause elimination of problems.
- Identification, management and implementation of application or process improvements.
- Effectively manage and prioritise requests or incidents via helpdesk, mailbox, phone calls and walk-ups.
- Support start of day processes.
- Support and monitoring of the Dealing system – end to end from Platform through to Custodian.
- Understand the business strategy and contribute to the overall goals of the business through software support and development.
- Ensure that all practices and principles adopted have the best interests and needs of colleagues, customers and suppliers at their core.
- Maintain a technical advantage through continual training and personal development.
- Shifts rota covering support hours from 6am to 6pm.
- Saturday start of day work on a rota basis.
- On Call Evening and Weekend rota support for incident handling.
- Experienced in carrying out application support of business critical systems.
- Proven knowledge and experience using Microsoft SQL Server and Transact-SQL (T-SQL).
- Good (intermediate level) working knowledge of Microsoft Excel, XML messaging and Windows Server / Desktop troubleshooting.
- Good knowledge of industry recognised IT and Support practices and methodologies including ITIL.
- A basic understanding of investment markets is an advantage.
- Good written and oral communication skills.
If you are an experienced Application Support Analyst with the listed skills and experience then please apply now to find out more.
Application Support Analyst in City of London employer: Viribus
Contact Detail:
Viribus Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to application support. We recommend doing mock interviews with friends or using online resources to get comfortable with articulating your experience and skills.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, be ready to discuss specific incidents you've resolved in the past. We want to hear about how you tackled challenges and improved processes – it’s all about demonstrating your value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Application Support Analyst in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Analyst role. Highlight your experience with SQL, incident management, and any relevant technical skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about application support and how your skills align with our needs. Keep it concise but engaging – we love a good story!
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've identified and resolved issues in previous roles. We’re looking for someone who can think on their feet and tackle challenges head-on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Viribus
✨Know Your SQL Inside Out
Since the role requires proven knowledge of Microsoft SQL Server and T-SQL, make sure you brush up on your SQL skills. Be prepared to answer technical questions or even solve problems on the spot. Practising common SQL queries and understanding how to troubleshoot issues will give you a solid edge.
✨Understand the Business Context
Familiarise yourself with the financial services industry and the specific company’s business strategy. Knowing how your role as an Application Support Analyst fits into their goals will show that you’re not just technically savvy but also aligned with their mission. This can really impress the interviewers.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about past experiences where you identified and resolved incidents or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Showcase Your Communication Skills
As the role involves supporting colleagues and clients, strong communication skills are essential. Practice explaining complex technical concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond thoughtfully, which will highlight your interpersonal skills.
